Trouble in implementing Zammad Chat Button to Contact Page
Please use the template, we’re missing input here.
View ArticleAuthentik SAML SSO Setup - Doesn't match online instructions
Okay, thank you. I have added my experience to that issue.
View ArticleUsers disappeared after upgrade to Zammad 6.3
Thank you @MrGeneration for you quickly response. Só I was using the version 3.6 and to we migrate without breaking the system I userd: apt install zammad=4.1.0 apt install zammad=5.1.0 apt install...
View ArticleUsers disappeared after upgrade to Zammad 6.3
Just to update more details: May 02 14:31:24 zammad.prod.ch.hbp.eu systemd[1]: Starting Elasticsearch... May 02 14:31:29 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: May 02, 2024 2:31:29 PM...
View ArticleCustomers uses new e-mail - Merging two accounts
Hi there, I just started using ZAMMAD and got some hints, of a rather annoying little thing. If a customer/client starts using a new e-mail address, they are getting a new Account. If you want to...
View ArticleIntermittent outbound SMTP email channel fatal Error
Infos: Used Zammad version: 6.3.0 Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Debian 12 Browser + version: Firefox, Chrome, Edge or Brave latest...
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How to Choose to use Relative date or absolute date in ticket?
Used Zammad version: version 6.2.0-1704792691.00f9f486.bullseye Used Zammad installation type: (source, package, docker-compose, …) PACKAGE Operating system: DEBIAN Browser + version: Hello Guy,...
View ArticlePossible to make tickets readonly for customers based on ticket type?
Hi, We’d like to make tickets or at least the “text” (comment) field read-only depending on an the saved/selected ticket type, using Core Workflows. E.g. we would like to show “announcement” (ticket...
View ArticleHow to Choose to use Relative date or absolute date in ticket?
Hi, Its under branding. https://admin-docs.zammad.org/en/latest/settings/branding.html Best regards
View ArticleZammad slowing down more and more
Infos: Used Zammad version: 6.3 (also older versions) Used Zammad installation type: package Operating system: Debian 12 (also 11) Browser + version: Firefox, Edge, Chrome, Safari (latest) We have 60k...
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Customers uses new e-mail - Merging two accounts
Houbsi: If a customer/client starts using a new e-mail address, they are getting a new Account. If you want to merge them completely, you’ll have to do the following: What if the customer uses another...
View ArticleZammad behind external Proxy
Used Zammad version: .3.0-1714727086.86c0f001.jammy Used Zammad installation type: on-premise, NOT Docker! Operating system: Ubuntu Server Browser + version: Firefox, Safari, Chrome, Edge, … Expected...
View ArticleMobile version not loading: Loading failed for the module with source .../vite/
Used Zammad version: 6.3.0-1713857963.c5266fae.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox 125.0.3 (64-bit) Expected behavior: To see the...
View ArticleCustomers uses new e-mail - Merging two accounts
Okay, maybe my question was not asked right. There is not yet a possibility to merge accounts, so would there be interest that this functionality would be added. If there is interest, and I would...
View ArticleZammad behind external Proxy
I have a question, where does it serve the Certificate? Website? E-Mail? What Proxy are you using? When you mention your configuration, what current configuration are you using? Could you, after...
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Mobile version not loading: Loading failed for the module with source .../vite/
Is this Problem still there, or did you fix it with: skip: chmod 664 /opt/zammad/public/assets/frontend/vite/assets/* I would go about, and have always a clean running showcase instance running on my...
View ArticleMobile version not loading: Loading failed for the module with source .../vite/
Permissions should be 644.
View ArticleZammad slowing down more and more
I would check the Database and Elasticsearch Node. They could sometime hug a bit of disk space. (Disk is still free space available?) To improve your performance, you could create several...
View ArticleZammad slowing down more and more
Gotta step in sorry. Elasticsearch has nothing to do with performance issues during ticket creations. Search indexing is run in a delayed job. Apart from too many people trying to talk to Zammad...
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