Infos:
- Used Zammad version: 6.3.0
- Used Zammad installation type: (source, package, docker-compose, …) Package
- Operating system: Debian 12
- Browser + version: Firefox, Chrome, Edge or Brave latest verions.
Expected behavior:
- Using Active Directory user mailbox and password connecting to Exchange with no authentication required (for internal use only). Both inbound and outbound use the same AD account. Both should stay connected
Actual behavior:
- Inbound connection has always stayed connected. Could not get the Outbound to connect so used a AD admin account to get it to work. Then trying again to use the same account as the Inbound after upgrading to 6.3.0 the Outbound connection worked. After ‘X’ minutes or hours the Outbound connection will fail. Going thought the Edit process and both in and out will connect again for a period of time before Outbound fails again.
{“healthy”:false,“message”:“Channel: Email::Account out Net::SMTPFatalError”,“issues”:[“Channel: Email::Account out Net::SMTPFatalError”],“actions”:,“token”:“pXF_CttPeH7hNjuu5WUAyclmveU5hiZjGOmRSwqenElVCbghRh_xuA”}
Steps to reproduce the behavior:
- Edit connection - all connects, wait then Outbound fails with above error.
Do I find the mail logs with the Production.log? Any suggestions for troubleshooting. Yes I am looking at the Exchange end of clues as well. Thanks