Just to update more details:
May 02 14:31:24 zammad.prod.ch.hbp.eu systemd[1]: Starting Elasticsearch...
May 02 14:31:29 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: May 02, 2024 2:31:29 PM sun.util.locale.provider.LocaleProviderAdapter <clinit>
May 02 14:31:29 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: WARNING: COMPAT locale provider will be removed in a future release
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: uncaught exception in thread [main]
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: java.lang.IllegalStateException: The index [zammad_production_stats_store/4IagRLkLR9ilFSPqBtawww] was created with version [5.6.16] but the minimum compatible version is [6.0.0-beta1]. It should be re-indexed in Elasticsearch 6.x before upgrading to 7.17.21.
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.cluster.metadata.IndexMetadataVerifier.checkSupportedVersion(IndexMetadataVerifier.java:98)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.cluster.metadata.IndexMetadataVerifier.verifyIndexMetadata(IndexMetadataVerifier.java:80)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.gateway.GatewayMetaState.upgradeMetadata(GatewayMetaState.java:279)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.gateway.GatewayMetaState.upgradeMetadataForNode(GatewayMetaState.java:265)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.gateway.GatewayMetaState.start(GatewayMetaState.java:178)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.node.Node.start(Node.java:1184)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Bootstrap.start(Bootstrap.java:335)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Bootstrap.init(Bootstrap.java:443)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Elasticsearch.init(Elasticsearch.java:169)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Elasticsearch.execute(Elasticsearch.java:160)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.cli.EnvironmentAwareCommand.execute(EnvironmentAwareCommand.java:77)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.cli.Command.mainWithoutErrorHandling(Command.java:112)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.cli.Command.main(Command.java:77)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Elasticsearch.main(Elasticsearch.java:125)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: at org.elasticsearch.bootstrap.Elasticsearch.main(Elasticsearch.java:80)
May 02 14:31:41 zammad.prod.ch.hbp.eu systemd-entrypoint[22973]: For complete error details, refer to the log at /var/log/elasticsearch/zammad.log
May 02 14:31:42 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Main process exited, code=exited, status=1/FAILURE
May 02 14:31:42 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Failed with result 'exit-code'.
May 02 14:31:42 zammad.prod.ch.hbp.eu systemd[1]: Failed to start Elasticsearch.
May 02 14:38:42 zammad.prod.ch.hbp.eu systemd[1]: Starting Elasticsearch...
May 02 14:38:48 zammad.prod.ch.hbp.eu systemd-entrypoint[25008]: May 02, 2024 2:38:48 PM sun.util.locale.provider.LocaleProviderAdapter <clinit>
May 02 14:38:48 zammad.prod.ch.hbp.eu systemd-entrypoint[25008]: WARNING: COMPAT locale provider will be removed in a future release
May 02 14:38:50 zammad.prod.ch.hbp.eu systemd-entrypoint[25008]: ERROR: Elasticsearch did not exit normally - check the logs at /var/log/elasticsearch/elasticsearch.log
May 02 14:38:51 zammad.prod.ch.hbp.eu systemd-entrypoint[25008]: ERROR: Elasticsearch died while starting up, with exit code 1
May 02 14:38:51 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Main process exited, code=exited, status=1/FAILURE
May 02 14:38:51 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Failed with result 'exit-code'.
May 02 14:38:51 zammad.prod.ch.hbp.eu systemd[1]: Failed to start Elasticsearch.
May 02 14:38:53 zammad.prod.ch.hbp.eu systemd[1]: Starting Elasticsearch...
May 02 14:38:58 zammad.prod.ch.hbp.eu systemd-entrypoint[25190]: May 02, 2024 2:38:58 PM sun.util.locale.provider.LocaleProviderAdapter <clinit>
May 02 14:38:58 zammad.prod.ch.hbp.eu systemd-entrypoint[25190]: WARNING: COMPAT locale provider will be removed in a future release
May 02 14:39:00 zammad.prod.ch.hbp.eu systemd-entrypoint[25190]: ERROR: Elasticsearch did not exit normally - check the logs at /var/log/elasticsearch/elasticsearch.log
May 02 14:39:01 zammad.prod.ch.hbp.eu systemd-entrypoint[25190]: ERROR: Elasticsearch died while starting up, with exit code 1
May 02 14:39:01 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Main process exited, code=exited, status=1/FAILURE
May 02 14:39:01 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Failed with result 'exit-code'.
May 02 14:39:01 zammad.prod.ch.hbp.eu systemd[1]: Failed to start Elasticsearch.
May 02 14:41:42 zammad.prod.ch.hbp.eu systemd[1]: Starting Elasticsearch...
May 02 14:41:47 zammad.prod.ch.hbp.eu systemd-entrypoint[25399]: May 02, 2024 2:41:47 PM sun.util.locale.provider.LocaleProviderAdapter <clinit>
May 02 14:41:47 zammad.prod.ch.hbp.eu systemd-entrypoint[25399]: WARNING: COMPAT locale provider will be removed in a future release
May 02 14:41:49 zammad.prod.ch.hbp.eu systemd-entrypoint[25399]: ERROR: Elasticsearch did not exit normally - check the logs at /var/log/elasticsearch/zammad.log
May 02 14:41:50 zammad.prod.ch.hbp.eu systemd-entrypoint[25399]: ERROR: Elasticsearch died while starting up, with exit code 1
May 02 14:41:50 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Main process exited, code=exited, status=1/FAILURE
May 02 14:41:50 zammad.prod.ch.hbp.eu systemd[1]: elasticsearch.service: Failed with result 'exit-code'.
May 02 14:41:50 zammad.prod.ch.hbp.eu systemd[1]: Failed to start Elasticsearch.
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Users disappeared after upgrade to Zammad 6.3
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