Quotation marks in e-mails list?
Is it the same for the new desktop view? Because it might be tech stack related. Ruby wise all those values should be strings so…
View ArticleGoogle AIStudio in 7.0 AI
And if anyone is wondering, no you can’t use the Gemma 3 API from zammad. Gemini 2.5 flash works fine, but the free tier only has 20 requests per day. Gemma has a much higher request limit (14K) but...
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7.0 > Agents can check which AI agents ran, but didn't change anything in the...
Hi Zammad Community, What is your original issue/pain point you want to solve? The current stable version 7.0 of Zammad doesn’t show an agent any indicator after a successful run of any AI agents,...
View ArticleAdd an "Enter Note" text box in Desktop Mode so users can type directly...
It’s more or less the same workflow from action perspective, because the focus is directly in the editor and you can directly start typing.
View ArticleQuotation marks in e-mails list?
It’s in the current view, but in the new desktop view it’s perfect. Then there is obviously no need to invest any more time here.
View ArticleGoogle AIStudio in 7.0 AI
Agreed, google just isn’t very clear about what models are and aren’t able to accept OpenAI calls, so it’s trial and error. Back to Ollama we go.
View ArticleSubscribed Agents not getting email notifications
Infos: Used Zammad version: 6.5.2-1769600300.5ca61ee5.noble Used Zammad installation type: package Operating system: Ubuntu 24.04.3 Browser + version: Chrome 145.0.7632.109 Expected behavior: When...
View ArticleIs the chat section linkable?
Infos: Used Zammad version: 7.0 Used Zammad installation type: package or docker-compose Operating system: Ubuntu 24 LTS Browser + version: different Hi everyone, Is it actually possible to send a...
View ArticleIs the chat section linkable?
No, you can only link the whole session after it finished.
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Hardware requirements for Zammad 7
Hi, H-BLOGX: Are there any Zammad Rail commands that can and should be run daily via cron job for maintenance? If so, which ones and why? Absolutely not, no. Everything that needs to run on a regular...
View ArticleSubscribed Agents not getting email notifications
Why are you creating triggers for stuff, that’s available via notification channels for your agents? Your notification channel just needs to be configured correctly and the notification matrix needs...
View ArticleIndex rebuild taking more than 12hrs
Technically yes with manual rails commands, but it’s generally not needed, because Zammad will automatically Update ticket (and user and organization data) in the index right next to the running...
View ArticleSubscribed Agents not getting email notifications
I guess I didn’t realize it wasn’t configured correctly so when it didn’t happen, that’s what we tried and that worked. Also, migrating from Zendesk and that’s how notifications worked in Zendesk,...
View ArticleSubscribed Agents not getting email notifications
So, reskimming the docs, does the notifications channel only work with SMTP/IMAP? I’m missing how to link it to our Microsoft Graph emails set up.
View ArticleZammad 7 Features
Infos: Used Zammad version: 7 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian12 Browser + version: Chrome Expected behavior: With the release of...
View ArticleSubscribed Agents not getting email notifications
I got it, took some time to figure out how to do the SMTP settings right, but it is working now. Did not realize we needed both options configured. Thank you
View ArticleZammad 7 Features
None if these topics are remotely on the changelist of 7.0. To make it short: No to all three questions.
View ArticleAI OCR feature in Zammad 7 vs. Tesseract
Thanks for your feedback! I’m happy to hear that there are many ideas. Keen to see them in reality one day
View ArticleTammad - Native iOS Client for Zammad
I just downloaded this earlier. Do you have a site for support?
View ArticleTammad - Native iOS Client for Zammad
Thank you. You’re welcome to send me a message here, and I’ll be happy to help you further.
View ArticleTelegram: invalid api token
I found the problem. It was an active zscaler vpn. After deactivating it runs
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Scaling Zammad in K8s
Title: [Helm Chart 15.6.0 or newer] Can we scale zammad-scheduler + zammad-websocket, does zammad-railsserver support auto-scaling, and can zammad-nginx autoscale? Infos: Used Zammad version: 6.5.1...
View ArticleReset Zammad to factory settings
Infos: Used Zammad version: 7.0 Used Zammad installation type: package and docker-compose Operating system: Ubuntu Server 24 LTS Browser + version: different I’ve been experimenting a bit on my test...
View ArticleReset Zammad to factory settings
Just throw the stack away like you‘d do with every docker stack…?
View ArticleTammad - Native iOS Client for Zammad
Looks really nice. Very nice! Would be great if the overviews would synchronize. Right now it seems I have to create new filters on iOS.
View ArticlePermission issue for customers in a shared organization
Should be fixed and available soon inside the packages.
View ArticleDon't remove reoccuring Signatures with Full Quote enabled
What is your original issue/pain point you want to solve? As the title says, reoccuring signatures in full quote will be automatically removed by our hosted Zammad instance, when answering or...
View ArticleWhich model from Ollama works best for AI features?
Which models were tested? I’m using llama3.2 since it was the pre-filled option when setting up AI in Zammad, but I have enough performance in our host to use something else if there is a better option.
View ArticleBypass login screen for OpenID Connect
Title: Bypass login screen for OpenID Connect With our Hubspot ticketing, we were able to set the login redirect URL to the My Tickets page, and if the client clicked on the “view my tickets” link in...
View ArticleWhich model from Ollama works best for AI features?
I tested with llama4:latest, llama3.2:3b, qwen3.5:122b, gpt-oss:120b and had the best results with llama3.2:3b. I have seen that there is a fix for the next zammad version so that reasoning models...
View ArticleView option to reverese chronological order of threads within a ticket
hello mirta, sorry to chime in on an old thread like this. the feature requested in this topic would also be an improvement to our workflow, as we are used to this type of order from our previous...
View ArticleHiding some Customer List while creating new Tickets for some Groups
Hello, we love Zammad! However, we’re looking for a specific feature. I don’t want certain users to see all customers when creating a new ticket. I also think this is worth exploring for data privacy...
View ArticleHiding some Customer List while creating new Tickets for some Groups
Please use the required template that is available when creating new threads. Thank you.
View ArticleWhich model from Ollama works best for AI features?
When nothing changed, “gpt-oss:120b” will not work, because of problems with JSON result support. A mistral based LLM could also be interesting. How is the performance when you are using these bigger...
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Don't remove reoccuring Signatures with Full Quote enabled
Normally, on every reply, a signature should be added; the current implementation is not in a good way. We are already working on this bug: github.com/zammad/zammad Replying to your own articles...
View ArticleDon't remove reoccuring Signatures with Full Quote enabled
They‘re most likely not aware, given the age of the linked issue.
View ArticleTicket Rename Agent not really doing anything
Infos: Used Zammad version: 7.0 Used Zammad installation type: APT Operating system: Ubuntu 22.04 Browser + version: Chrome AI: Ollama - llama3.2 Expected behavior: Ticket is renamed to something...
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Ticket Rename Agent not really doing anything
That’s interesting. One would think that 128k context should be good enough. I’ve ran it against Zammad AI, just to get a comparison, without knowing what model runs in the background and it returns...
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🔐 Security release: Zammad 6.5.3
We’ve released Zammad 6.5.3, which includes all backportable fixes for users who are still on version 6.5 and cannot upgrade to version 7.0 yet. No action is required for SaaS environments, as they...
View ArticleA ticket was created with the wrong (old) SystemID
I have faced this issue again with a new ticket. This time I received two email notifications for a single email sent by the customer. One had the ticket number in the series 36 and one started with...
View ArticleA ticket was created with the wrong (old) SystemID
Sounds like you have two different instances runninh to be honest. Is the old instance really shut down?
View ArticleA ticket was created with the wrong (old) SystemID
Hello. Thank you for replying. The old instance cannot be running as I reinstalled the OS before the restore process. The old instance was a docker container while the new one is a package install.
View ArticleA ticket was created with the wrong (old) SystemID
Any clones / test systems maybe? The behavior you‘re describing is an absolute classic. Unless you receive notification for existing tickets (before the restore) that have the old ticket number. Those...
View ArticleA ticket was created with the wrong (old) SystemID
I think you are right. While there is no test instance on the server itself. Before restoring, I tested the whole process on a WSL instance and it may have been running both times I received duplicate...
View ArticleTicket Rename Agent not really doing anything
It’s running against Ollama with llama3.2:latest which I believe pulls the 3B instruction model. I have given a context length of 8192. I’m going to increase to 128K to see if the performance is...
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Creating Core Workflow with both "just changed" and "not me" conditions
Hi, I am in need of some help in building a Core Workflow. The following is (part of) a Core Workflow, that shows a hidden note textbox whenever the agent tries to change the owner of a ticket that...
View ArticleSAML error 422 when session has timed out
Is there a line proxy_set_header X-Forwarded-Proto $scheme; in your docker’s nginx config? I’m just guessing that it might be an SSL issue considering your two nginx instances.
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