Index rebuild taking more than 12hrs
3 million tickets and you aren’t willing to purchase professional support? That is a highly complex situation and i doubt that regular users will be able to assist you with that.
View ArticlePlease help to the email trigger issue
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: Kubernetes using Helm Operating system: Linux Browser + version: Chrome+ MicrosoftEdge Using the relay email server. Password reset is...
View ArticleIndex rebuild taking more than 12hrs
You use 12 threads (parallelity) and have 1 CPU core only. Things don’t match up… apart from 3 million tickets taking their sweet time either way.
View ArticleIMAP "unexpected QUOTED (expected "]")
Infos: Used Zammad version: 6.5.2-85 Used Zammad installation type: (source, package, docker-compose, …) docker-compose Operating system: Ubuntun 24.04 LTS Browser + version: Brave 1.87.186 but...
View ArticleIndex rebuild taking more than 12hrs
Is zammad allow partial indexing may be first past one year tickets gets rebuild quickly and elasticSearch endpoints serve requests? and rest of the records can be background tasked to rebuild slowly...
View ArticleBetter follow-up detection for JIRA
Support said I should open a topic here. What is your original issue/pain point you want to solve? – Follow-up detection for JIRA does not work as expected for our case. Which are one or two concrete...
View ArticleBetter follow-up detection for JIRA
I changed the category to feature request, because that‘s what it is in my opinion.
View ArticleMCP and AI Agentic integration
Title: MCP and AI Agentic integration What is your original issue/pain point you want to solve? Any plans for AI Agentic integration with Zammad? Or maybe MCP server similar to this one: GitHub -...
View ArticleClik here to view.
MCP and AI Agentic integration
MCPs not really, but the upcoming 7.0 is all AI. zammad.com Zammad AI. Free choice of LLM. For secure customer support. AI customer support software built for your data protection requirements. AI...
View ArticleThe password configuration page showing full of dots
Okay, consider updating to the latest stable please. That would be 6.5.2.
View ArticleThe password configuration page showing full of dots
Hi, this issue has been fixed, there was some issues in the network gateway. Thank you for your quick support.
View ArticlePlease help with the email trigger issue
Could you provide a screenshot of the trigger?
View ArticleClik here to view.
Zammad feedback form
I think not; look at the limitations in the documentation: admin-docs.zammad.org Form — Zammad Admin Documentation documentation
View ArticleClik here to view.
Please help with the email trigger issue
Many thanks for your response. Below is the trigger configuration: In addition, I found that the default auto reply (on new tickets) also triggered sending email but not successfully, with the same...
View ArticlePlease help with the email trigger issue
Try removing the sender of the last article from the trigger, since emails are sent by the email account that is configured in the group. This means that the email sends an email to itself.
View ArticleZammad AI implementation
Hi, I was wondering if there is any information available how the Zammad AI will be implemented? As far as I understand it will be a kind of framework where you can use Zammad’s solution or another...
View ArticlePlease help with the email trigger issue
Thank you @Bozo0511 for your prompt advice. I removed the last article from the trigger and still got the same error. This is the email Article I got from the rail console. It confirmed that the email...
View ArticleClik here to view.
Visible difference of formatting in Darkmode
I would like to add additional details based on my experience, which is very similar to the issue described above. In my case, I am copying text from Trend Micro Vision One, which I also use in Dark...
View ArticlePlease help with the email trigger issue
Without exact helm chart version and Zammad version it will be nearly impossible to dig deeper. Ensure both are on the latest stable.
View ArticlePlease help with the email trigger issue
Many thanks @MrGeneration. I used the zammad helm version zammad-15.6.1, and the Zammad version is 6.5.2-67.
View ArticleZammad AI implementation
You could take a look at Zammad AI. Free choice of LLM. For secure customer support.
View ArticleVisible difference of formatting in Darkmode
In the end, this is a very difficult topic, also about expectations when people think the formatting and color should stay, and when not. Normally, you should always use “paste without formatting” in...
View ArticleZammad AI implementation
HI Dominik, thank you very much. I did that already, but couldn’t find the answers to my question. I then wanted to register for the release event, but unfortunately that is already fully booked. With...
View ArticleClik here to view.
Zammad AI implementation
But what is the detailed question? You can use in the end every provider in the list and the models that are supported for these providers: admin-docs.zammad.org Provider — Zammad Admin Documentation...
View ArticleZammad AI implementation
Thank you so much Dominik, that is the answer I was looking for and the document I could not find! Have a great day! Felix
View ArticleMCP and AI Agentic integration
Thank you for your suggestion. We will consider it. By the way, I am aware of at least two open-source projects that already provide an MCP server for Zammad. Bear in mind that they are not affiliated...
View ArticleClik here to view.
Zammad AI implementation
felix_mail: I then wanted to register for the release event, but unfortunately that is already fully booked. Should be possible again. If not, let us know.
View ArticleIssue deleting Groups & Roles
Info: Used Zammad version: 6.5.2 Used Zammad installation type: package Operating system: Ubuntu Linux Browser + version: Google Chrome V140.0.7339.201 Expected behavior: See a delete button for...
View ArticleClik here to view.
Visible difference of formatting in Darkmode
I agree this is a nuanced topic there are valid cases to keep formatting and others where it hurts readability. In practice, agents often forget to use paste without formatting, which is how invisible...
View ArticleClik here to view.
Why does variable state not translate to german?
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: docker-compose Operating system: Ubuntu 24 Browser + version: Firefox 148.0 Expected behavior: the state of the ticket should by in...
View ArticleWhy does variable state not translate to german?
You seem to have copied HTML stuff within the variable name and thus Zammad can’t translate that.
View ArticleClik here to view.
Why does variable state not translate to german?
how should i do this? i think this is not an html editor. i only format the text with things like ctrl b oder ctrl i i have now moved the complete text from zammad to notepad++. then i saved the blank...
View ArticleWhy does variable state not translate to german?
Yes, this editor indirectly supports HTML. Those things are URLs. Definitely.
View ArticleWhy does variable state not translate to german?
Wow, that’s crazy. I typed it in manually, then it didn’t turn blue and the translation was correct. What shortcuts are there for generating, editing, and removing links? It’s not documented there...
View ArticleWhy does variable state not translate to german?
Somehow the variable names have been detected as URLs and replaced with a link. I tried to reproduce that, but was not able. You will need to remove the (blue) variable names and replace them with a...
View ArticleIssue deleting Groups & Roles
Why can’t they be deleted? That just makes setting up a pain.
View ArticleIssue deleting Groups & Roles
Especially roles and groups do have dependencies (users, tickets) and thus cleaning that up can be a huge mess. You can always recycle those things though…
View ArticleIssue deleting Groups & Roles
Okay, could you please explain to me how that’s possible? I just made some Roles and Groups but they have gone unused.
View Article@mentioned agents not getting emails
We’re using Microsoft 365 Graph E-Mail and we don’t see a notification channel. We only have: Accounts, Filter, Signatures and Settings.
View ArticleClik here to view.
Video in Knowledgebase
Infos: Used Zammad version: 6.5.2-1771921797.1395ca8f.noble Used Zammad installation type: package Operating system: Ubuntu 24 Browser + version: FF 148.0 Expected behavior: I want write a KB articel...
View Article@mentioned agents not getting emails
One message really is enough, please don’t post so much in short time the next time… Notification channels are configured in email channels, other channel types (gmail and microsoft) are not supported.
View ArticleVideo in Knowledgebase
Ha.,.. I really thought that the documentation would tell you that embedding videos (just like GIFs) is not possible. My bad. What would your expectation be?
View ArticleVideo in Knowledgebase
I don’t quite understand the point of it. You can view the KB correctly as a website, but the advantage of Zammad is that it integrates the KB articles with ??. It would at least be good if you could...
View ArticleIssue tomail from Zammad to another zammad group
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: GitHub - zammad/zammad-helm: Zammad Helm chart for Kubernetes Operating system: see Helm chart Browser + version: Edge Version...
View ArticleFind out what Zammad ticket belongs to an E-Mail
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: helm chart Operating system: N/A Browser + version: N/A Hello Zammad-Community, Is there a way to set a custom header in an E-Mail sent...
View ArticleNew Deployment sometimes slow/unreliable
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: docker-compose Operating system: Ubuntu 24.04.3 LTS Browser + version: any Expected behavior: Using the website is fast and reliable...
View ArticleNew Deployment sometimes slow/unreliable
This sounds like you have some agents and customers using Zammads UI. No problem, but it will need tuning. You can learn more in the documentation or… if you prefer video content, I am explaining that...
View Article