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SLA & Escalation Timestamp Issue
@MrGeneration we will highly appreciate your input here
View ArticleAdd "target group" to M365 channel configuration BEFORE the first import
What is your original issue/pain point you want to solve? When adding a M365 mailbox with existing mails, I want to decide what group the tickets should be created in. Which are one or two concrete...
View ArticleSLA & Escalation Timestamp Issue
This is a free Community without any guarantee of help. If you need commercial grade support, please consider getting a support contract.
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FR: Allow admin to decide if PGP or S/MIME is to be preferred if both are active
Title: Allow admin to decide if PGP or S/MIME is to be preferred if both are active. What is your original issue/pain point you want to solve? You cannot overcome Zammads default behavior to prefer...
View ArticleOrganization selection on new ticket
I can still not follow. So it’s not about customer → organization relation which already exists.
View ArticleOrganization selection on new ticket
customer - > organizatoin relationship exists, but lets say one of our internal techs need to start a ticket. he needs to track his time, for billing the customer(organization). he starts the...
View ArticleOrganization selection on new ticket
I think what you are trying to tell me, is that tech will have to select a customer that belongs to the organzation… I guess I’m trying to have the organization be able to be selected instead,...
View ArticleOrganization selection on new ticket
The customer (if part of the organization in question) does cause the ticket being part of the organization and thus what you describe should be no problem at all.
View ArticleAuthentik SAML SSO Setup - Doesn't match online instructions
Used Zammad version: 6.3.0 Used Zammad installation type: (source, package, docker-compose, …) docker compose Operating system: Ubuntu 22.04 Browser + version: Firefox (latest) Expected behavior:...
View ArticleTrouble in implementing Zammad Chat Button to Contact Page
I’m attempting to use the Zammad chat feature on my website’s contact page. I copied and pasted the code provided by Zammad for implementing the chat, but I’m unable to see the chat button on my...
View ArticleLooking for developer
You can contact sales@zammad.com any time for custom developments and feature sponsoring if you want to. This directly benefits Zammad as product and secures it’s general development.
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Looking for developer
Btw there is also a hidden sidebar feature to show the attachments of the ticket: root> zammad run rails r "Setting.set('ui_ticket_zoom_attachments_preview', true)" Maybe this already helps you to...
View ArticleProblem import From Zendesk with console method
Good morning, I am currently experiencing an issue importing tickets from Zendesk to Zammad. Here is a summary of the situation: I installed zammad via docker compose I migrated from Zendesk to Zammad...
View ArticleLDAP group role mappings are not saved
Hi @dominikklein, do the screenshots help? Regards, Christian
View ArticleLDAP group role mappings are not saved
@cgarling please give our colleagues time. This is a free community without and guarantees. If you require urgent support, consider having a support contract.
View ArticleLDAP group role mappings are not saved
Hello @MrGeneration, I understand that this is a free community and that we are not entitled to support. However, it is also the case that we are currently evaluating the replacement of our existing...
View ArticleUsers disappeared after upgrade to Zammad 6.3
Infos: Used Zammad version: This is Zammad version 6.3.0-1714590181.597e6a53.focal Used Zammad installation type: source Operating system: Ubuntu 20.04.6 LTS (GNU/Linux 5.4.0-177-generic x86_64)...
View ArticleHow do i update node.js in zammad 6.3
Hello, I am using version 6.3 on a RHEL8. It seems that in this version node.js is used in a version with security vulnerabilities. How do I find out which versions of node.js are installed? (I used...
View ArticleUsers disappeared after upgrade to Zammad 6.3
Please describe your upgrade steps in more detail. Also the release note hold very detailed breaking changes and technical remarks as e.g. reindexing your searchindex (which definitely is required in...
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Authentik SAML SSO Setup - Doesn't match online instructions
It’s a known bug: github.com/zammad/zammad SSL verification with SAML fails with valid Let's Encrypt certificates opened 09:51AM - 02 Apr 24 UTC MarkusHeld bug verified prioritised by payment SAML ###...
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