Zammad behind external Proxy
Of course! Thanks for the quick heads-up. I am talking about the webinterface/frontend/backend of Zammad. Our users get the usual “The Browser doesnt trust this certificate, do you want to continue?...
View ArticleZammad behind external Proxy
In my humble understanding i would presume a misconfiguration on the part of your proxy. Technically behind a proxy you don’t need an SSL on Zammad Side or even a self signed is okay. You just take...
View ArticleZammad behind external Proxy
So, are you telling me, in my use-case, i dont need a zammad.conf at all, since my reverseproxy does all the work?
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Customers uses new e-mail - Merging two accounts
I have done this with a separate webserver, where i host some tools for our daily ticket business. One part is the “change customer” option. We have all our customers imported from other systems. Most...
View ArticleZammad behind external Proxy
You need to have it run without the proxy, the default Config should work. like for example: zammad.internalhost.com You then put the proxy with zammad.company.com or what you need. Attention for all...
View ArticleZammad behind external Proxy
This seems to go out of hand. Double proxies especially with websockets involved is not trivial and you should proceed with absolute care. You claim that the Zammad vHost overwrites your 2nd Proxies...
View ArticleZammad behind external Proxy
Good point! That seems to be true. Mhhh, i gotta do some more digging. It seems very reasonable that i am talking directly to Zammads “proxy” and dont even go the route trough our own. Any idea how to...
View ArticleLDAP group role mappings are not saved
Hi @cgarling what is visible is that the value of the field seems to be removed/not collected for the submit. Without debugging it looks very difficult to me, to find the problem. I will later or next...
View ArticlePossible to make tickets readonly for customers based on ticket type?
Short update/correction: “text” field is actually the ticket’s first article body field, and setting it to read-only for the “Create mask” context works. I am searching for a way to make the “comment...
View ArticleNot sending customer emails despite being configured properly
Infos: Used Zammad version: 6.3.0-1714049470.bc703d4d.jammy Used Zammad installation type: package Operating system: Ubuntu 24.04 Server Browser + version: Chrome (latest) Expected behavior: Sending...
View ArticleNot sending customer emails despite being configured properly
I did figure out how to get the emails to send on new ticket creation. I forgot to assign the email to the group. Still trying to figure out customer notifications that their ticket has been updated.
View ArticleNot sending customer emails despite being configured properly
Looks like I’m just dumb. For anyone else that had my issue, there’s no trigger for by default to update customers when their ticket has been updated. Create one. Tried to embed my example, but I’m...
View ArticleEmail Send with Azure
Hey, I have connected Zammad to AzureAD so that Zammad can send emails via an address, how does the process work? With Azure you have to grant certain permissions such as “SMTP.send” does this mean...
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Remove inline images from quotes
[LOW LEVEL REQUEST] Title: Please remove inline images from quotes. What is your original issue/pain point you want to solve? Usually when answering tickets agents send those inline images out again,...
View ArticleCentro de servicios de incidentes
This is an english speaking community. Please translate or remove your article.
View ArticleIssue with auto-reply e-mails
Infos: Used Zammad version: 6.3 Used Zammad installation type: docker-compose Operating system: Ubuntu Browser + version: Edge 124 Expected behavior: When customers submit a ticket via e-mail they...
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