Hi,
We’d like to make tickets or at least the “text” (comment) field read-only depending on an the saved/selected ticket type, using Core Workflows.
E.g. we would like to show “announcement” (ticket type) for customers in Zammad, but don’t want to give the customer the possibility to reply/comment on it. For this we have configured a Core Workflow
-
saved condition: ticket type = announcement
-
action: ticket text field = set readonly
-
Used Zammad version:
6.3
- Used Zammad installation type: (source, package, docker-compose, …)
package
- Operating system:
Debian bookworm
- Browser + version:
N/A
Expected behavior:
- “text” field is actually set to readonly
Actual behavior:
- not possible to have this field, and others like e.g. “title” become readonly although it can be selected in the core workflow UI.
Steps to reproduce the behavior:
- see above.
If it’s not possible via a core workflow, is there any other way to make tickets read-only for customers based on some ticket criteria?
Kind regards, Thomas
