Timestamp are not correct
Tank you very much i will check some things and give you an update when I’m done
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No Dropdown Menu in Customer option in Ticket creation
Perfect, it worked After the 5th try, but it worked xD Thank you mate^^
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No template in ticket creation
I tried it first with Organisation and then our “Fachgeschäfte”. Especially for this we need these templates
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No template in ticket creation
I cannot help here really, no idea of your company + the structure etc. - sorry just can give you some hints where to look at and what to try out…
View ArticleNo template in ticket creation
That’s perfectly okay. I can’t expect you to take on this task. The main thing is that the basic system finally works and it’s a shame about the template, but we have to live with it now. Thanks four...
View ArticleFailed to install Zammad via Package on Debian
Infos: Used Zammad version: 6.3.1-1718860451.0f341764.bookworm Used Zammad installation type: package - via apt-get following the installation guide Operating system:...
View ArticleFailed to install Zammad via Package on Debian
WSL(2) is not a suitable host system as many, many things are not available in that kind of virtualization. systemd is such a candidate for example. Please use a proper virtual machine beside of WSL.
View ArticleQuote internal articles
I have to add historic input here: That was possible in the past until enough people complained that quoting internal artciles (as example) was possible and could cause information leaks. In my...
View ArticleFailed to install Zammad via Package on Debian
Yes, I thought that was the reason. I was hoping that I could test it before I put in a lot of effort to set up a VM so that it doesn’t run directly in the live system. By the way, it runs smoothly...
View ArticleFailed to install Zammad via Package on Debian
Use virtualbox to run it locally on a windows machine and you’re good. Can’t speak for Ubuntu, just know that Debian is drastically castraded on WSL.
View ArticleChanges user to -
Hello Community, We want to use the Zammad ticket system in the future. We currently have the problem that after a time of about 10-15 minutes, the user is changed to “-”. The message: Hello , the...
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Failed to install Zammad via Package on Debian
I run Zammad on Debian 12 on WSL2 fine. Only difference compared to the Zammad package installation documentation was to enable systemd-support: learn.microsoft.com Advanced settings configuration in...
View ArticleHow to create PostgreSQL database?
I’m installing zammad 6.3.1 on Debian 12, via package. I’ve already PostgreSQL up and running, but after the installation I don’t see the database zammad created, and the conf/database.yml looks fine:...
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Unable to translate certain strings from rails console
Infos: Used Zammad version: 6.3.1-1718620481.9d65e987.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox 127.0 (64-bit) Expected behavior: Use rails...
View ArticleChanges user to -
Hello patlein, please check in the group setting the ticket is assigned to the field: “Assignment Timeout”. Maybe there is your “problem” in numbers.
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Unable to translate certain strings from rails console
I also tried to push it through the API but without luck [ { "locale": "de-de", "source": "Organization", "target": "Schule", "target_initial": "Organisation", "is_synchronized_from_codebase": true,...
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Unable to translate certain strings from rails console
skip: It is possible to translate certain strings but not all of them e.g. Organization does not work Probably because “Organization” is an already translated attribute? Have you tried switching your...
View ArticleUnable to translate certain strings from rails console
I agree, it is already translated to Organisation in german. But I want to change that to Schule It works with Customer which is Kunde but I can translate it to DSB using the rails console.
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