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Unable to translate certain strings from rails console
skip: It works with Customer which is Kunde but I can translate it to DSB using the rails console. That is weird, as this translation should already exist as well. You might need to look into...
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Zammad 6.3 triggers to change new priority
Hy Patrick, i wanted to reproduce your given behavior… but it works fine to me. Here are my configs: Change the given prios: Add the two attributes to the database: Add the trigger you described:...
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Unable to translate certain strings from rails console
Very weird Also because Customer also already exists, but it is possible to change it’s translation with create_if_not_exist
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Unable to translate certain strings from rails console
Now I tried with create_or_update but instead of updating the translation with id 120588 and it is generating random translations
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Internal Tasks (not Customer related)
As an Operations person, I have a solution which does not involve any tweaking of programming or creating an agent as a customer. Using @skip’s variables, IT agent Max would create a ticket, assign it...
View ArticleLoop protection?
Are there any configurations within Zammad for loop protection? I got a bunch of autoreplies the other day that also created a new ticket # each time. I had to block the email from my gmail to stop it.
View ArticleLoop protection?
Zammad already has this type of protection built-in, and tries (and often succeeds) to detect when messages are automated responses, such as out-of-office messages or other garbage, and will not send...
View ArticleInternal Tasks (not Customer related)
Interesting idea Who is selected as customer in this kind of scenario?
View ArticleUnable to translate certain strings from rails console
https://admin-docs.zammad.org/en/latest/system/translations.html
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Unable to translate certain strings from rails console
Thank you for the link Since I am looking to automate, replicate and make installations of Zammad reproducible and auditable, I am looking for a more devops or automated way to do so and going into a...
View ArticleUnable to translate certain strings from rails console
I was told by developers that the rails console variant is not supported. Reverse engineer what Zamamd does in the background when you use the UI I guess. Beside of that there’s just the UI to use....
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Failed to install Zammad via Package on Debian
Thanks for the detailed information. That solves my problem Topic can be closed.
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Changes user to -
Oh many thanks. I never notice this field “assigment Timeout”. So I changed it from 30 to 0 now the Tickets do not change there user.
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Email address per Group
Infos: Used Zammad version: 6.3.1-1718860451.0f341764.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 LTS (Jammy) Browser + version: Google Chrome 126.0.6478.115 Expected...
View ArticleEmail address per Group
The notification channel has nothing to do with email based triggers. The group decides what email address is being used for outgoing messages ( see Group Settings — Zammad Admin Documentation...
View ArticleQuote internal articles
I used this very often in earlier versions. It is very annoying that it is no longer possible. My workaround: copy and paste from another quoted text to get the quote line. Then another copy and paste...
View ArticleEmail address per Group
Hi MrGeneration, thanks for your quick resonse. In the Group settings I can only select mail addresses which are configured in Channels → Email for outgoing mails. Currently only one address. So I...
View ArticleUnable to translate certain strings from rails console
If anyone is interested this is my quick hack to solve this using the API import csv import requests import logging import os import urllib3 # Suppress only the single InsecureRequestWarning from...
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