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Timestamp are not correct
Zammad stores dates in UTC. If you’re not providing Zammad with the correct timezone (see branding) or your user account has a different time zone, then what you’ll see will differ. Branding — Zammad...
View ArticleTimestamp are not correct
Yes sorry the branding is set to Europe/Berlin (GMT+2). But what do you mean with user account has a different time zone? I need to do this in zammad 6.1 because this is a test system on debian 12 and...
View ArticlePosition ticket attributes above or in between "Title" and "Text" in the...
What is your original issue/pain point you want to solve? When building more complex forms for the ticket creation mask using ticket attributes and core workflows it is sometimes needed to have a...
View ArticleCore Workflows: Hide Title and or text
After we’ve talked on the phone today, i have created a Feature Request for your use case as this is asked a lot in my workshops: Position ticket attributes above or in between “Title” and “Text” in...
View ArticleCore Workflows: Hide Title and or text
I think you mistake threads? The thread topic is in a way different context than your FR.
View ArticleTimestamp are not correct
Well then I am sorry, I won’t help. We’re supporting the current stable version of Zammad. Everything else if your problem I am afraid.
View ArticleCore Workflows: Hide Title and or text
Yeah, my FR is not exactly what s.fischer asked here, but according to our phone call today it is related.
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Prevent agent from assigning owner in another queue
It took me some trials and error (remove option doesn’t do anything for me, I used masked instead). Typically, I created one filter per group / queue, and apply each filter to everyone creating /...
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Timestamp are not correct
Could you do a \d+ tickets and check what datatype your created_at column is in the database? On my Zammad 6.3 test instance, it is timestamp(3) without time zone and I’m curious where your timezone...
View ArticleCore Workflows: Hide Title and or text
Ok thanks for the reply and the FR. I will add to the discussion there. If anybody wants to close this post you’re welcome to do it.
View ArticleTimestamp are not correct
Thank you very much. I do the “\d+ tickets” command, and I have timestamp with time zone. Table "public.tickets" Column | Type | Collation | Nullable | Default | Storage | Compression | Stats target |...
View ArticleKnowledge Base reader permission not providing access to published internal...
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: helm Expected behavior: I have set knowledge_base.reader permission for agents, and made a category where the agent role has reader...
View ArticleTimestamp are not correct
My postgresql version is root@server:~# apt-get -s install postgresql Reading package lists... Done Building dependency tree... Done Reading state information... Done postgresql is already the newest...
View ArticleExtend period to auto-merge Tickets with same subject and sender
Hey, any updates on this? This is causing us a lot of unnecessary extra work…
View ArticleKnowledge Base reader permission not providing access to published internal...
Whoops the title was missing some words and I ccannot edit it, it should be something along the lines of: Knowledge Base reader permission not providing access to published internal answers
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No template in ticket creation
What? For real? Okay, thats a problem. I hope i can use templates for our customers for simple questions like “Whats the problem”, “which device?” and “Since when”. Thanks for ur answer!
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Timestamp are not correct
heynst: Thank you very much. I do the “\d+ tickets” command, and I have timestamp with time zone. As I thought, that’s probably where your incorrect timestamp handling is coming from. heynst: What is...
View ArticleTrigger an API call while creating the ticket
Hello Sina, That depends on how much time you want to invest. I’ve spent the last three weeks writing a similar function to send tickets from Zammad to our KanBoard using a button if necessary. To do...
View ArticleQuote internal articles
Title: ability to quote internal articles What is your original issue/pain point you want to solve? I want to quote some text, from internal articles Which are one or two concrete situations where...
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