Hello Community,
We want to use the Zammad ticket system in the future. We currently have the problem that after a time of about 10-15 minutes, the user is changed to “-”.
The message:
Hello ,
the ticket (Test1) has been updated from “-”.
Changes:
Current User: → -
So nobody owns the ticket anymore and we want to know why this is happening?
Our system: This is Zammad version 6.3.1-1718620481.9d65e987.jammy
Thank you very much for your help.
Translated with DeepL.com (free version)
best regards
