Bad performance and mail / scheduler failures
Infos: Used Zammad version: 6.2.0-1707115064.33614ef9.focal Used Zammad installation type: Package Operating system: Ubuntu 20.04 on a VMware Browser + version: Chrome 121.0.6167.185 Hardware Specs:...
View ArticleClosed Tickets should be closed
Infos: Used Zammad version: 6.2.0-1706605597.530c7efe.bookworm Used Zammad installation type: package Operating system: Debian Bookworm Browser + version: Mozilla Firefox 122.0.1 (64-Bit) Expected...
View ArticleOnly view open but not pending tickets
Hi all, is there a possibility to display only open and unpending / not pending tickets? I just try to create a new view but failed. Any ideas on this?
View ArticleQuestion about chat retention, goal is forever
Infos: Used Zammad version: This is Zammad version 6.2.0-1707209798.85f078b9.bookworm Used Zammad installation type: package Operating system: Debian GNU/Linux 12 I suppose this is mostly a question...
View ArticleDon't include a specific Group when visualizing data in grafana
Actual Behavior: I have plenty of groups and I created many dashboards to test how I can classify the data based on how I need them. For example I want the Support Group (group.id 2), the Technical...
View ArticleDon't include a specific Group when visualizing data in grafana
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View ArticleM365 integration via Cloudflare
Infos: Used Zammad version: 6.2.0-1707903324.09151676.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome, Firefox,Edge Expected behavior: M365 to...
View ArticleM365 integration via Cloudflare
I am a idiot… did a error in the config it works fine now.
View ArticleQuestion about chat retention, goal is forever
Hi @Travis. Closed chat sessions are deleted after 12 months by default. If you would like to change this, you need to disable the scheduler that is performing this action. See here.
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Only view open but not pending tickets
Hi @HappyMan4. Just create a new overview in the admin interface with state = open should be all you need.
View ArticleClosed Tickets should be closed
Maybe core workflow can help you: Core Workflows — Zammad Admin Documentation documentation
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Intermittent Missing Emails in Zammad System
Over IMAP, with ssl no ssl verification on port 993
View ArticlePassword forget, broken link, token missing
i’ve updated my Zammad correctly now and have the correct Version of ruby. But i have still the Problem that the Password forget link isn’t correct. Where can i find a logfile or something else to...
View ArticleIntermittent Missing Emails in Zammad System
Simple guess: The mail is flagged as read, this is why it’s not available in Zammad.
View ArticlePassword forget, broken link, token missing
This means all the above steps are now working fine, e.g. accessing the Rails console?
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Customer does not receive information filled in the ticket
Used Zammad version: 6.2.0-1707745910.bfd9f248.jammy Used Zammad installation type: Source Operating system: Ubuntu 23.10 Browser + version: Google Chrome 121.0.6167.185 Hello everyone. I am testing...
View ArticleConfigurable default ticket state
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker Operating system: kubernetes Browser + version: - Expected behavior: Provide an UI option to set default ticket state Actual...
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