Infos:
- Used Zammad version: 6.2.0-1707115064.33614ef9.focal
- Used Zammad installation type: Package
- Operating system: Ubuntu 20.04 on a VMware
- Browser + version: Chrome 121.0.6167.185
Hardware Specs: 12 Core - 24GB RAM
Expected behavior:
Normal running System like outside working hours
Actual behavior:
Everyday when all Agents logged in (about 80 Users) we get a bad performance and failures in the Monitoring
scheduler may not run (last execution of SessionTimeoutJob.perform_now about 2 hours ago) - please contact your system administrator
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
Channel: Email::Account in is active but not fetched for about 1 hour
We have 9 Mail Accounts for 12 Groups
Steps to reproduce the behavior:
Activate the maintenance mode and restart the zammad-worker. After a few minutes it will works fine for a few hours and then the failures came back.
I Already set the ZAMMAD_SESSION_JOBS_CONCURRENT to 4.
Is there any chance to fix that problem?
Thanks