- Used Zammad version: 6.2.0-1707745910.bfd9f248.jammy
- Used Zammad installation type: Source
- Operating system: Ubuntu 23.10
- Browser + version: Google Chrome 121.0.6167.185
Hello everyone.
I am testing Zammad to implement it here at the company, and I would like to know how to make the customer receive an email with the information that I filled in the ticket.
I have tried using the trigger option, but I couldn’t find the variable that captures this information and sends it by email.
I noticed that without the trigger activated, no email notifications are sent.
