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Configurable default ticket state
github.com/zammad/zammad Possibility to add custom ticket states opened 06:50AM - 06 Oct 23 UTC closed 11:11AM - 22 Nov 23 UTC Mirtaaa enhancement admin area object manager attribute ticket: state ###...
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Password forget, broken link, token missing
hello @fliebe92 when i start the command zammad run rails c i get following log: but when i run the command for installing gemfile i get this: with Bundle info to one of this red gems he cant find...
View ArticlePassword forget, broken link, token missing
the bundle fund command give me this error Template: — ERROR REPORT TEMPLATE ------------------------------------------------------- NoMethodError: undefined method `metadata' for nil:NilClass if...
View ArticlePassword forget, broken link, token missing
Please start consulting the documentation. It tells you how to update your bundles etc. Your Zammad is non functional. Consider switching to the package installation for a much easier handling.
View ArticlePassword forget, broken link, token missing
I dont understand this sentences: , your Zammad is non functional " Everything is working except the Password Forget link. The Ticket inbound,outbound messages, full text search, creating users and...
View ArticlePassword forget, broken link, token missing
You can learn more about how to migrate in the documentation: https://docs.zammad.org/en/latest/appendix/backup-and-restore/index.html It literately holds your hands in the process.
View ArticlePassword forget, broken link, token missing
this answer really dont help at all. U said my “source” installation is non functional. Now u send me a Documentation about backup and restore. The Backup and Restore restores a broken installation...
View ArticlePassword forget, broken link, token missing
Sorry but this is how far I’m able to “not help you at all”.
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Password forget, broken link, token missing
@clzvegovk As I already wrote it before, I am pretty sure that there are more functionalities in your Zammad instance that are broken, you just did not notice it until now. clzvegovk: this answer...
View ArticlePassword forget, broken link, token missing
I’ve asked how to migrate from a source installation to a package installation the Database Users and Tickets without migrate the “unhealthy installation”.
View ArticlePassword forget, broken link, token missing
Read the backup & restore documentation carefully and you will notice how to do it.
View ArticleQuestion about chat retention, goal is forever
Thanks for your help, it looks like I just needed to do Scheduler.create_or_update( name: __('Clean up closed sessions.'), method: 'Chat.cleanup', period: 5.days, prio: 2, active: false,...
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Question about chat retention, goal is forever
Scheduler.find_by(name: 'Clean up closed sessions.') should work
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Question about chat retention, goal is forever
Thanks again, I managed to get to… [2] pry(main)> Scheduler. (pressing the tab key goes here) Display all 826 possibilities? (y or n) and figured I was doomed
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Automatically link knowledge base answers to fitting tickets
When we submit a ticket to the manufacturer in Jira, after entering the title, a list of suggestions comes from the knowledge base. See screenshot. “We have found solutions that can help you save...
View ArticleHierarchy of Parent Group/ Nested Groups is not duplicated in Overviews
When using Groups and Subgroups the same hierarchy is not duplicated to views. For example I have: Main Group Main Group >> Sub1 Main Group >> Sub2 Then I create an overview and condition...
View ArticleHierarchy of Parent Group/ Nested Groups is not duplicated in Overviews
This sounds like a technical question. If you have explicitly configured groups in your overviews, then yes, of course you’ll have to manually add each group that comes in new. No matter if they’re...
View ArticleFail to rebuild elastic index
I am having a similar issue rebuilding the search index. Also running 6.2 and Ubuntu 22.04. Elasticsearch 7.17.18. Installing from source. It runs fine with version 6.0. In 6.2 when I run: zammad run...
View ArticleDon't include a specific Group when visualizing data in grafana
I got the same issue but left it hanging since I couldn’t really resolve it, maybe someone from the core team would give us something…
View ArticleUnprocessable Mails Postgresql Foreign Key constraint
The mails that are unprocessable are still increasing and you tips didnt do anything. Do you have any other suggestion?
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