Infos:
- Used Zammad version: This is Zammad version 6.2.0-1707209798.85f078b9.bookworm
- Used Zammad installation type: package
- Operating system: Debian GNU/Linux 12
I suppose this is mostly a question about something I read posted by MrGeneration in a thread titled “Delete Chat Conversation” at…
community DOT zammad DOT org/t/delete-chat-conversation/7043
I ended up on that page after googling about how to delete chats, I’ve only moved onto Zammad from another help desk software a few days ago, and I had a bunch of test chats and test tickets that I was trying to clean up.
I managed to get rid of my tickets by using Ticket.destroy_all (did this delete the test chats as well? If there’s a way to find previous chats that I didn’t press the “turn chat into a ticket” button on, I don’t know what it is) and manually creating the one “real” one from a real user, but, I’m going to be using Zammad in an environment that wants me to retain my help desk records and chats until “forever from now”.
Can I make Zammad not delete my chats once they are 3 months old? The “Scheduler” potion of the admin panel contains nothing, so maybe this is already happening, I’m not sure.