Actual Behavior:
- I have plenty of groups and I created many dashboards to test how I can classify the data based on how I need them.
For example I want the Support Group (group.id 2), the Technical Group (group.id 4) and the Administrators Group (group.id 7) to only show their data. I want to show the Top 10 Newly Created Tickets only for these groups, how many tickets these groups specifically have created during the past month, and the SLAs too which are very important to see for everyday how many tickets have breached the SLAs during the whole month or if possible the whole year.
Basically I think I expressed the idea and now I want to explain what I tried already.
(upload://qn2DDX8tc1wBQtMgy5YOCsTgIhG.png)
shown, I tried to add lucene query like this:
type: ticket AND created_at:[now-1M/M TO now] AND (group_name:"Support Group" OR group_name:"Technical Group" OR group_name:"Administrators Group")
Then this:
type:ticket AND created_at:[* TO *] AND (group.id:2 OR group.id:4 OR group.id:7)
I also tried to change the JSON query directly in the Query Inspector where I added these lines in the Filter Section:
{ "id": "6", "type": "filters", "settings": { "filters": [ { "label": "", "query": "lucene" }, { "label": "", "query": "type:ticket AND created_at:[now-1M/M TO now] AND (group_name:\"Support Group\" OR group_name:\"Technical Group\") OR group_name:\"Administrators Group\")\n" } ] } }
None of these worked since I was trying to change the already configured panels that the zammad dashboard template has by default.
I also tried playing with the grafana Metrics options and Histogram Data and Grouping but I am missing something and I just cannot find out what it is.
Expected behavior:
- Specifically show the expected data for specific groups.