LDAP Connection Error: Name or service not known
I have the same error. I am running 6.2.0-1707903324.09151676.bullseye
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do not send a copy of the ticket via email
Infos: Used Zammad version: 6.2.0-1706859130.b00879e2.bookworm di Zammad Used Zammad installation type: Source Operating system: Debian 12 Browser + version: Chrome 121.0.6167.161 (64bit) Expected...
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LDAP Connection Error: Name or service not known
Editing the LDAP config and removing the traling slash at the end of the hostname helped. I have no f****ing clue where that came from.
View ArticleHow to change Zammad logo on the page tab and on top-left corner?
I tried, but despite a thousand attempts, that logo always pops up! It would be useful to receive more detailed instructions in order to make the change (being aware that in the event of an update...
View ArticleHow to change Zammad logo on the page tab and on top-left corner?
I’m perfectly agree with you
View ArticleNo attachment to customer using {article.body_as_html}
Thank you for your reply. When a customer calls us and we open the ticket for the customer, we want to send an attachment in addition to the ticket text when the ticket is opened. However, as far as...
View ArticleInstall ingest-attachment failed Elasticsearch
Hello y’all, i just installed a new instance of Rocky Linux 8.8 and i followed the instructions to install and set up zammad. The issue I am having, is that after I installed Elasticsearch. When I try...
View ArticleNo attachment to customer using {article.body_as_html}
Hi @anpeter. Please (re-)read the links I provided, it is possible to have a trigger sending out attachments as well.
View ArticleIntermittent Missing Emails in Zammad System
Hi @Nuri. Your complete mail setup might be interesting I guess. Not sure though.
View ArticleNo attachment to customer using {article.body_as_html}
Oh boy, my mistake. I was looking for a CheckBox. Thanks a million for the great support.
View ArticleIntermittent Missing Emails in Zammad System
Hello, what exactly from the Mail setup should I send?
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Question: KB, linked Tickets, Limits?
I know, it’s possible to Link Tickets to Answers, but when this will be done on each related Tickets in several years, will this break something? Maybe slowdowns, when you want to view the answer? Is...
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RAM overload elasticsearch
Infos: Used Zammad version: version 6.2.0-1704792691.00f9f486.bullseye Used Zammad installation type: (source, package, docker-compose, …) PACKAGE Operating system: DEBIAN Browser + version: Hi Team,...
View ArticleCaddy Websocket Configuration
Hey y’all, I’m using Zammad via docker compose with a downstream caddy ingress server that handles all the requests - the UI does work as expected, but there is no connection made to the Websocket...
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RAM overload elasticsearch
This is a frequent question and was already asked this week. Very high memory usage Technical assistance I’ve been using Zammad for 3 years now. We have grown from 3 to 5 agents in the meantime, there...
View ArticleSafest Way to Upgrade Zammad 5.0x ubuntu 21.10
Used Zammad version: 5.0.x Used Zammad installation type: source Operating system: ubuntu 21.10 in a VM in esxi Browser + version: Hi as you can see i’ve old OS and Old zammad version i would like to...
View ArticleUnprocessable Mails Postgresql Foreign Key constraint
Infos: Used Zammad version: 6.2 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Browser + version: Chrome Expected behavior: Mails can be processed...
View ArticleUnprocessable Mails Postgresql Foreign Key constraint
In case you’ve configured custom objects, ensure that you’ve updated the database (via UI) and then restarted Zammad. As second try restarting the stack by: systemctl stop zammad systemctl restart...
View ArticleUnprocessable Mails Postgresql Foreign Key constraint
Hello, thanks for the reply. I dont really know what “cutom objects” are - how can i update the database via UI? We didnt add any objects in the UI as far as i know. Thanks for your help. The restart...
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