Not understanding how to set up SLAs for escalation, changing the SLA time...
It’s based on the business hours defined in your calendar selected with the SLA. Can you show us how that calendar is configured? I bet that’s where your issue is. Zammad’s “3 hours” means “3 hours of...
View ArticleTo Customize The Sender Mail Address
Infos: Used Zammad version 6.2.0-1708356221.fe1a910b.focal Used Zammad installation type: package Operating system: Ubuntu 20.04 Browser + version: Chrome, latest Example Situation: We are currently...
View ArticleS/Mime behaves unexpected on replies where the ticket itself was already...
Infos: Used Zammad version: 6.20 Used Zammad installation type: Helm Operating system: Linux Browser + version: Firefox 122.0.1 (64-Bit) Expected behavior: If you receive an encrypted S/MIME email...
View ArticleS/Mime behaves unexpected on replies where the ticket itself was already...
it seems like the same issue is with the pgp integration however it at least prompts you to do some action.
View ArticleMessages on different mail addresses are merged into one ticket
Yes, the problem persists. An email that was originally sent to a one division was manually resent by our senior director to another division. The article has been assigned to the same ticket that it...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Firefox 123, Chromium 121 Expected behavior: Automation should run and do the...
View ArticleMessages on different mail addresses are merged into one ticket
What exactly do you mean by “resending”?
View ArticleError setting default ticket type on creation
Used Zammad version: 6.2 Used Zammad installation type: (docker-compose) Operating system: Ubuntu 22.04 Browser + version: Chrome latest Expected behavior: Advanced customization settings — Zammad...
View ArticleSet WEB_CONCURRENCY to 4 and get Bad Gateway
Infos: Used Zammad version: 6.2 Used Zammad installation type: (package) Operating system: Ubuntu 22.04 Expected behavior: Set WEB_CONCURRENY = 4 because of bad performance Actual behavior: *Get Bad...
View ArticleSeveral tags in the new ticket
Infos: Used Zammad version: 6.2.0-1706169043.76bdc8b0.jammy Used Zammad installation type: package Operating system: Ubuntu 22 Browser + version: Opera 107.0.5045.21 Expected behavior: When we create...
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Notification Lock Icon is twisted
Infos: Used Zammad version: 6.1 Used Zammad installation type: docker-compose Operating system: Debian 12 Browser + version: MS Edge 121.0.2277.128, Google Chrome 121.0.6167.185 Hello together, we got...
View ArticleTicket Priority unable to change
Unable to change ticket priority to another value then normal chosing another priority is possible, but after Apply Changes, the priority value moves back to normal Infos: Used Zammad version:...
View ArticleUpgrading with docker compose to version 6
Infos Used Zammad version: 5.4 Used Zammad installation type: docker compose Operating system: Ubuntu 22.04 Browser + version: Google Chrome 122 Issue What is the upgrade path to version 6? aka...
View ArticleHow to change Zammad logo on the page tab and on top-left corner?
I got a local hosted Zammad on Ubuntu and the icons.svg and logo.svg is in the path /opt/zammad/public/assets/images The changes to these files could be reverted with an update.
View ArticleAssign Customers as subscriber to tickets
Infos: Hi, this is my first post and I hope someone can help us with our Problem. Used Zammad version: 6.2.0-1707987827.798dd740.jammy Used Zammad installation type: package Operating system: Ubuntu...
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OTRS 6 migration to Zammad (test instance for evaluation)
In any case this is how I set up Zammad, Postgresql and Elasticsearch-oss on three different servers with ansible GitLab Antonio Nardella / ansible-zammad · GitLab GitLab.com It is a custom working...
View ArticleConnecting Users via parent-child relationship
I’m seeking a solution that might warrant a feature request. We are adding our clients as Users in Zammad. Many of our clients have children, which also are added as Users. it is important for our...
View ArticleEnable operators in trigger and scheduler for delta calculation on time and...
Source Situation: Agents should close issues and tickets within a target time of x hours. When this time is viloated, the tickets should be reassigned to review group to monitor the time bookings and...
View ArticleMySQL_installation
Hello everyone! I want to install zammad with mysql as db. I followed guide from official site " Install from source" Using Ubuntu 22.04 and I stuck with the point when I try to migrate db (rake...
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