MySQL_installation
The MariaDB / MySQL support is nearing it’s supported end and will be removed with Zammad 7. You should not start with MySQL at this point, please stick to PostgreSQL. This also brings all supported...
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Trigger - create note in Object
I need help to set status with the right syntax and placeholder, if the trigger is set. Used Zammad version: 6.2.0-1707987827.798dd740.jammy Used Zammad installation type: package Operating system:...
View Articleclosing a ticket when closing an application in zabbix
Used Zammad version: Zammad 6.2.0-1709021816.ef020c54.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: chrome Expected behavior: I expect that after...
View ArticleNotifications does not work
Used Zammad version: 6.2.0-1709021816.ef020c54.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.4 TLS Browser + version: Google Chrome Version 99.0.4844.74 After Update to...
View Articleclosing a ticket when closing an application in zabbix
after closing the application, Zabbix displays the status in operation, but in the end we get the error “Sending failed: Recovery operations are supported only for trigger-based actions.” log text: [...
View ArticleTrigger - create note in Object
However, we actually want it for changes from the status ‘waiting for customer’, ‘waiting for delivery’, ‘waiting for approval’, ‘on Hold’, and so on. For me, it’s an important aspect in Zammad...
View ArticleMySQL_installation
I have already installed zammad with postgres db and everything worked like a charm. The problem is the fact that people I work with insist on mysql version ;/ The fact that something nearing to end...
View ArticleMySQL_installation
I’m not going to help you with a fresh MySQL installation. It’s your problem that your customer insists on MySQL, sorry.
View ArticleTemplate Triggers for quick setup
Title: Template Triggers What is your original issue/pain point you want to solve? we are coming from other support systems to Zammad. There we had several templates for notifications of customers and...
View Article"CSRF token verification failed" after migrating to 22.04
Infos: Used Zammad version: 6.0 to 6.1 Used Zammad installation type: package Operating system: Ubuntu 18.04 to 22.04 Browser + version: Firefox, Brave Expected behavior: Login sucessful Actual...
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SLA - Update escalation time calculate on ticket creation
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: source Operating system: Ubuntu 20.04 Browser + version: Chrome 120 / Vivaldi / … (tested several) Expected behavior: “Escalation at...
View ArticleTemplate Triggers for quick setup
This is an english community, for best results, please consider translating everything from your language into english so that everyone has a chance to understand what you’re aiming for.
View ArticleAccessing Zammad/Installing it
Hi, im new to Zammad and was recently introduced to it but without any info about it or anything,i have some tasks i have to do regarding my company ticketing system which is using zammad(updating the...
View ArticleAccessing Zammad/Installing it
You can find all administrative relevant information here: https://docs.zammad.org However, this documentation will not help you on how to connect your server etc. That’s something you’ll have to find...
View ArticleAccessing Zammad/Installing it
I use an Ubuntu server for NextCloud and connect via SSH. Open an CMD on windows and type in ssh root@10.20.30.40 Replace 10.20.30.40 with your zammad IP-Domain. You need the root password here or...
View ArticleCSP script-src unsafe-eval should be removed from headers
Title: CSP script-src unsafe-eval should be removed from headers What is your original issue/pain point you want to solve? Our security team pointed out that this CSP configuration is present in the...
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Closing a ticket when closing an application in zabbix
That’s it, I solved my problem, it was required from the zabbix side to write {EVENT.SOURCE} instead of numbers in event_source
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Custom CSS foes
Infos: Used Zammad version: 6.2.0-1709021816 Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: Firefox 123.0 (64-bit) and Microsoft Edge for Business...
View ArticleopenSUSE productive usage support
Hello, at our company we want to start using Zammad installed on openSUSE. The documentation states that using docker compose or the helm chart are not supported in productive use. How about package...
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