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Automations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on Debian 12

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Infos:

  • Used Zammad version: 6.2
  • Used Zammad installation type: package
  • Operating system: Debian 12
  • Browser + version: Firefox 123, Chromium 121

Expected behavior:

  • Automation should run and do the tasks like before in version 6.1 on CentOS 7.9

Actual behavior:

  • Automation is not running and working
  • View shows there are tickets that should be worked on, but nothing happens

Steps to reproduce the behavior:

  • Zammad 6.1 was running on CentOS 7.9
  • Installed new server with Debian 12 and Zammad 6.2
  • Created a backup with zammad_backup.sh and config
BACKUP_DIR='/opt/zammad_backup'
HOLD_DAYS='10'
FULL_FS_DUMP='no'
DEBUG='no'
  • Restored backup with zammad_restore.sh
  • Also changed from HTTP to HTTPS

Rest is working as expected and no further issues. I can not find further information in production.log. Any hint is welcome.

Thank you


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