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Error setting default ticket type on creation

  • Used Zammad version: 6.2
  • Used Zammad installation type: (docker-compose)
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome latest

Expected behavior:

following this I want to change the default ticket type to email on creation

Actual behavior:

root**@**container /docker/zammad # docker compose exec -u 0 -it zammad-railsserver bash

root@5a53498e6754:/opt/zammad# rails c

I, [2024-02-27T07:59:08.686428 #11232] INFO – : ActionCable is using the redis instance at redis://zammad-redis:6379.

I, [2024-02-27T07:59:08.697429#11232-6000] INFO – : Using memcached as Rails cache store.

I, [2024-02-27T07:59:08.697491#11232-6000] INFO – : Using the Redis back end for Zammad’s web socket session store.

Loading production environment (Rails 7.0.8)

[1] pry(main)> Setting.set(‘ui_ticket_create_default_type’, ‘email-out’)

RuntimeError: Can’t find config setting ‘ui_ticket_create_default_type’

from /opt/zammad/app/models/setting.rb:39:in `set’

Steps to reproduce the behavior:

above command on every execution


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