Caddy Websocket Configuration
Hey Paul, if you’re using an actual Version of Caddy Server 2.x, the websockets will be handled automatically. There should be no need of an extra @ws section. We are running caddy as reverse proxy in...
View ArticleSafest Way to Upgrade Zammad 5.0x ubuntu 21.10
ok before all of these i’ve to be sure to manage few things i’ll backup as you suggest and i’ll duplicate the VM into my esxi host that i’ll restore if any problem i’ll come during updates so after...
View ArticleHow many ZAMMAD_SESSION_JOBS_CONCURRENT
Hi, i can’t get any informations in that link Configuration via Environment Variables — Zammad System Documentation documentation whats the max. number of ZAMMAD_SESSION_JOBS_CONCURRENT. At...
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How many ZAMMAD_SESSION_JOBS_CONCURRENT
How many agents are active at the same time? And what is your hardware? We are using an Ubuntu 20.04 with Zammad 6.2. The server has 4 CPU Cores and 16 GB RAM. We are 35 agents with daily 80-100...
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How many ZAMMAD_SESSION_JOBS_CONCURRENT
Hi Dennis, we have up to 80 agents active at the same time and daily approximately 200 Tickets. There are 9 Groups with an own E-Mail account. Outside the working hours theres no problem. The value...
View ArticleZammad Chat doesn´t work on Wordpress
I can do whatever I want, I can’t get the chat on the Wordpress site to work. What am I doing wrong? Previous entries here have not helped. Please help me
View ArticleProper encoding of '[' for api search query
Infos: Used Zammad version: 6.2.0-1708531224.35d8b344.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 LTS I have a client whose email system will include “[EXTERNAL]” in...
View ArticleError installing the web browser
Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Ubuntu 22.04 Browser + version: Hi guys, I’m getting this error on nginx that...
View ArticleProper encoding of '[' for api search query
Hi @stecca21. curl --location --request GET 'https://<Zammad URL>/api/v1/search?query=title%3A%5C%5BEXTERNAL%5C%5D' --header 'Content-Type: application/json' --header 'Authorization:...
View ArticleError installing the web browser
Hi @marcosaraiva. Just read this output carefully and you know why it’s failing.
View ArticleEnable "View" mask to be configured in Core Workflows
I have tried to modify the agent view on user attributes for HR purposes. If it is intended to collect data on user level in Zammad that should be only visible for HR agents, I only can confugure the...
View ArticleSilent ticket updates via REST-API
What is your original issue/pain point you want to solve? I want to make calculations in a ticket with a 3rd-party-solution via webhook/API. Which are one or two concrete situations where this problem...
View ArticleReplace Macros, Triggers and Scheduler with a combined workflow system
Currently, there are three ways to run automated adjustments to objects (mostly tickets): Macros Trigger Scheduler While they mainly cover the same “actions” available to make adjustments, they differ...
View ArticleEnable "View" mask to be configured in Core Workflows
We could also think about to let core workflow grip for the customer sidebar in the ticket of the output. In general the edit screen could also match for the sidebar of the customer information. I...
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Enable "View" mask to be configured in Core Workflows
To be clear, you mean something like this, Markus, correct? My current workaround is to grant “show” and “set readonly” on the edit mask to (in your example) HR agents. This way the attribute is...
View ArticleZammad db delta backups
Hi, the backup of zammad DB and filesystem with the existing backup script is fine to make a complete dump. However this script takes a long runtime and produces large backup files. So we will execute...
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