Automatically link knowledge base answers to fitting tickets
Thanks. Yes, this is exactly what we would wish for Zammad also. Zendesk has this feature too and when we did use it some years ago, it was great to efficiently work on tickets.
View ArticleExternal Database lookup COPY result
We are trying to use the external database to get some data from our MSSQL database. Everything is working fine but it is not possible to copy the search result from the external database field. Also...
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Overview with relationship of parent and child status of tickets
Hi, is it possible to build an overview where we can see the parent and child relationchip of tickets? Or did i just not find it yet?!
View ArticleOverview with relationship of parent and child status of tickets
Nope, there is no feature like this yet.
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User login, error StatusCode: 500
Infos: Used Zammad version: Zammad 5.3.1 Used Zammad installation type: docker-compose Operating system: Browser + version: Firefox 122.0.1 (64-bit), Brave 1.62.165 Chromium: 121.0.6167.184, all...
View ArticleInquiry Regarding Ticket Filtering Using Zammad API
Hello @fliebe92, Thank you for directing me to the advanced search documentation. While I have already reviewed the information provided, I’m still encountering difficulty in properly structuring the...
View ArticleEmail Notification zammad fail end of file reached
Hi, we are experiencing the same issues with the same email provider. Have you managed to solve your problem?
View ArticleForce group selection
Hello all! When configuring groups with subgroups, I want to force the users to select the last subgroup displayed, and block the possiblity to select the initial group in order to have the most...
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First Response time automatically entered when agent creates ticket
Infos: Used Zammad version: 6.2.0-1705322325.8ff65214.bullseye Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Debian 11 Browser + version: Edge - Latest...
View ArticleSAML SSO "Relaystate" inputbox
1) What is your original issue/pain point you want to solve? SAML SSO with Zitadel don’t work in Zammad 6.2. 2) Why is it not solvable with the Zammad standard? Can’t set SAML relaystate in SAML SSO...
View ArticleUser login, error StatusCode: 500
Hi @GustavoTecn. Your Zammad instance is pretty outdated. There are no bug fixes anymore for this old version and even no security fixes. Please upgrade your instance as soon as possible.
View ArticleHow to find and resend undelivered EMails
Half topic: is there a method to reopening tickets or mention the owner if delivery fails? Because a non-compliant e-mail address is also possible.
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Enable Role Management via Scheduler (user level)
My painpoint: I want automate knowledgebase permission settings for my customers and add one or more specific role (e.g. multiple Knowledge Base Reader roles for different categories) to my paying...
View ArticleOTRS 6 migration to Zammad (test instance for evaluation)
Technical update Zammad is being installed on virtual machines with Ubuntu 22.04 using ansible (for repeatability, compliance, etc…). Mainly inspired by...
View ArticleInquiry Regarding Ticket Filtering Using Zammad API
Hi @Samuel. curl --location --request GET '<path/to/your/zammad>/api/v1/search?query=state.id%3A%201%20AND%20updated_at%3A%3C%3D2024-02-01' --header 'Content-Type: application/json' --header...
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How to find and resend undelivered EMails
Here is the code we created to find all articles with delivery failures in the last 15 days for example. Prints out article id, date status, failure message if any. failed =...
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Set TAGS as mandatory Field
Infos: Used Zammad version: 6.1 Used Zammad installation type: docker-compose Operating system: Debain 12 Browser + version: MS Edge and Google Chrome Hello, we plan to use the “Tags” as an mandatory...
View ArticleSome tickets are not generated on zammad after sending an email
Infos: Used Zammad version: 6.2.0-1707987827.798dd740.bullseye Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 11 Browser + version: Expected...
View ArticleTime Tracking feature
Hi team! Used Zammad version: 6.0.0-1686341484.c00b581a.bullseye Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Browser + version: Edge 10 I’m...
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