Fail to rebuild elastic index
Hi @opdevops. It seems that there is at least one missing migration in your Zammad instance. Maybe zammad run rake db:migrate helps.
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Unprocessable Mails Postgresql Foreign Key constraint
It was actually this bug: github.com/zammad/zammad Bogus error message on mail processing due to broken triggers opened 09:29AM - 09 Dec 22 UTC MrGeneration bug trigger verified prioritised by payment...
View ArticleCopy/Paste of files/attachments
Hello everyone, from my perspective, copy + paste of files into new messages would be a simple but good feature that would significantly speed up the workflow. Greetings Joscha
View ArticleKnowledge Base search bar
I hope someone has understood the problem and can give us some solutions to try. In the meantime, thank you for the answers.
View ArticleGrafana consolidate data from different years
Hi, I’m new to Zammad and Grafana, and my boss has requested me to create some charts. I followed the official documentation on how to implement Zammad with Elasticsearch in Grafana to set it up. I’m...
View ArticleSafest Way to Upgrade Zammad 5.0x ubuntu 21.10
TL;DR: Hold the Zammad package, upgrade your distribution, migrate PostgreSQL, unhold your Zammad package and upgrade Zammad based on the current distribution. Longer version: This might differ on...
View ArticleHow to find and resend undelivered EMails
Infos: Used Zammad version: 6.0.0 Used Zammad installation type: docker-compose Operating system: Linux Browser + version: Not applicable Actual question We have multiple Zammad instances which were...
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Not understanding how to set up SLAs for escalation, changing the SLA time...
Infos: Used Zammad version: Zammad version 6.2.0-1707209798.85f078b9.bookworm Used Zammad installation type: package Operating system: Debian 12 Expected behavior: When using the settings below, I’m...
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Safest Way to Upgrade Zammad 5.0x ubuntu 21.10
im very uncomfortable on doing this processes, but i’ve to do it, have you a better explanation, one too long that i’ll read? or maybe can you help me privately doing properly this operation? best...
View ArticleSafest Way to Upgrade Zammad 5.0x ubuntu 21.10
If you’re not comfortable with this, in my opinion you have the following options (in my preffered order): setup a new machine as per documentation but with a package installation (then stop the old...
View ArticleConncet selfhosted zammad to local exchange
Hello, this is my first post, and I’m feeling a bit desperate. I want to enable customers to create tickets via email. Email notifications are working so far, but I am unable to set up incoming...
View ArticleConncet selfhosted zammad to local exchange
Port 143 is not an IMAP SSL port by default. 993 would be.
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Conncet selfhosted zammad to local exchange
Thank you for your response, MrGeneration. In the Exchange Shell i can see TLS is 143 and SSL 993, so you are right. If i try SSL on 993 and SSl Verification is yes, then in get en error. If SSL...
View ArticleConncet selfhosted zammad to local exchange
Of course. If you’re using a self signed certificate that your system can’t verify this is gonna happen. This might help you with your custom CA though:...
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Conncet selfhosted zammad to local exchange
Thank you for this Link I checked the connection in CLI of the Ubuntu system. Looks like Certificate is the problem I’ll get a coffee and try the steps in your link
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CentOS 9 support?
Good news. CentOS 9 support will land with the next release. ETA unknown. github.com/zammad/zammad Maintenance: Add Centos 9 builds for packager.io. committed 08:58AM - 20 Feb 24 UTC mgruner +33 -10...
View ArticleInquiry Regarding Ticket Filtering Using Zammad API
Infos: I am currently exploring the functionalities of the Zammad API and have encountered a challenge regarding ticket filtering. Specifically, I am attempting to utilize the Ticket-Search Endpoint...
View ArticleInquiry Regarding Ticket Filtering Using Zammad API
Hi @Samuel. Please have a look here to get a better understanding of what is supported and what is not supported.
View ArticleConncet selfhosted zammad to local exchange
Looks like an Exchange problem, so i close this topic.
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