My painpoint:
I want automate knowledgebase permission settings for my customers and add one or more specific role (e.g. multiple Knowledge Base Reader roles for different categories) to my paying customers and employees. The idea is to add this additional role automatically, when a customer attribute (account id, staff number, contract id, etc.) is set on user level.
Not available functionality:
But unfortunately this is not available as action in scheduler on user level.
What I would expect:
It would be great, if there would be an action selectable, to change or add roles for users based on custom attributes saved at the user.
Your Zammad environment: any