Webhook not executed
Infos: Used Zammad version: 6.2 Used Zammad installation type: Source Operating system: Ubuntu 22.04.3 LTS Browser + version: Microsoft Edge for Business Version 121.0.2277.106 (Official build)...
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zAMMAD ldap isSUE
Hi, I am having the same / similiar issue. I have had Zammad running for close to 12 months and had no issue. I have just noticed that zammad is not syncing with my LDAP server (AD). I am seeing the...
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Selecting fields through the URL
Infos: Used Zammad version: 6.2 Used Zammad installation type: Package Operating system: Ubuntu 22.04 Browser + version: Firefox 121+ Expected behavior: We have been looking for a solution to fix a...
View ArticleKnowledge Base search bar
If you want to limit the results to answers that include your search term in the title, you can define that in the search term: title:searchterm instead of searchterm
View ArticleKnowledge Base search bar
If I understand correctly the solution you propose works using the search bar. What we are trying to solve is at the absolute level, in the sense that we would like a search hierarchy where first...
View ArticleCollapsible Columns
Hello, I have users requesting the ability to collapse columns. Specifically the div.sidebar column where the list of various overviews is contained. I tried using a sidebar.css file in the...
View ArticleOTRS 6 migration to Zammad (test instance for evaluation)
Hello, I wanted to start a thread to share how I migrated OTRS 6 to Zammad to evaluate the use of Zammad within our organisation and will use this thread to keep track of my findings and experience. I...
View ArticleLDAP Connection Error: Name or service not known
Its like I connect LDAP Server with Zammad from Zammad features it shows me above mentioned error
View ArticleNo attachment to customer using {article.body_as_html}
Used Zammad version: 6.1 Used Zammad installation type: source Operating system: Ubuntu 22.04 Browser + version: Chrome 121.0.6.6167.140 Hello Community, We use {article.body_as_html} for our tickets,...
View ArticleDouble notifications for Agent E-Mail
Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Expected behavior: When an agent responds directly via E-Mail to a ticket, the customer is not notified....
View ArticleDouble notifications for Agent E-Mail
Got the first issue figured out; If I add the following to the trigger conditions: To contains OUR-SUPPORT-MAIL Then the trigger only runs on mail-replys, not on web answers.
View ArticleLDAP Connection Error: Name or service not known
It tells you it can’t connect. Look for the cause of that. This is not a Zammad error persé.
View ArticleLDAP Connection Error: Name or service not known
I meant I used same credentials before for Connecting others tools with LDAP Server. It worked normally. Its showing onyl for Zammad that xxxxxxxxx Site Cannect on port “636” Name or service unknown
View ArticleLDAP Connection Error: Name or service not known
You don’t seem to be understand that the error message is not speaking about invalid credentials but the connection not working. You have to find the cause for that.
View ArticleForward a ticket to a 3rd party API for follow-up
Hi @joB! Tell me please, did you manage to realize your idea?
View ArticleOTRS 6 migration to Zammad (test instance for evaluation)
I delved into the various setups within Zammad, exploring its configurations involving groups, organizations, roles, users, permissions, and notifications. From what I understood, what was previously...
View ArticleVery high memory usage
I’ve been using Zammad for 3 years now. We have grown from 3 to 5 agents in the meantime, there are about 7000 tickets in the system. I started using Zammad on an all-in-one system with 16GB of RAM....
View ArticleVery high memory usage
It’s nothing new that Elasticsearch by default takes 50 percent of your memory. Search for “heap size” in the elasticsearch documentation and limit the memory usage to something like 2GB. Don’t know...
View Article[Documentation] Firewall improvements
Hi, First and foremost, thank you for making such a wonderful open source product. Really appreciate it. I have selected the feature requests category, as filing a bug on Github didn’t seem to be...
View ArticleForward a ticket to a 3rd party API for follow-up
Hello @ykz Yes I realized the idea like pointed out in the issue. Workflow in short is: a Zammad webhook initiates the execution of a server script the webhook is called or manually by an agent or...
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