Hello @ykz
Yes I realized the idea like pointed out in the issue. Workflow in short is:
- a Zammad webhook initiates the execution of a server script
- the webhook is called or manually by an agent or automatically be machting certain criteria
- the server script gets the ticket data, extracts the need data and sends it to the 3rd party API
- as an add-on the original ticket gets some info back if the process was successful or not
Hope this helps to get you started.