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Public Holiday duration 2 days
Infos: Used Zammad version: 6.2.0-1707209798.85f078b9.centos8 Used Zammad installation type: package Operating system: CentOS 8 Stream Browser + version: Firefox 115.7.0esr (64-Bit) CentOS Time Zone:...
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eMail for every Notice, Comment or Action on a Ticket to Group eMail
Ah, “found” my problem with inactivating agent user. I used user for the email notifications that was not in the ad-synced groups for agents May it is not a good idea to do it that way… we have to...
View ArticleTicket opened using email and multiple Cc external mail addresses
Hi all, I have Zammad running in my organization. we have just one email receiving tickets or web authenticated access. Same users open tickets adding external email addresses in Cc, and often happens...
View ArticleeMail for every Notice, Comment or Action on a Ticket to Group eMail
Because it is not my ticket anymore, all problems are solved at the moment. Thread could be marked as solved. Thanks. Marc
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Token access section in admin profile is blank
rolfschmidt: I think ID 16 looks definitely SUS. Maybe you could try to fix it via: OK, after trying those commands on ID#16 and ID#18, both the tokens look fine when printed with the same commands as...
View ArticleTicket opened using email and multiple Cc external mail addresses
Hi Simone, maybe this is an option for you: https://admin-docs.zammad.org/en/latest/settings/ticket.html#duplicate-detection Best Regards Patrick
View ArticleToken access section in admin profile is blank
Can you try this? root> zammad run rails c rails> t = Token.find(19) rails> t.preferences = {"permission"=>["ticket.agent"]} rails> t.save! rails> t = Token.find(18) rails>...
View ArticleToken access section in admin profile is blank
followup: and this maybe fixes user id 3: root> zammad run rails c rails> t = Token.find(26) rails> t.preferences = {"permission"=>["ticket.agent"]} rails> t.save!
View ArticleToken access section in admin profile is blank
Maybe also another idea, we could search for the broken tokens: Search for broken tokens root> zammad run rails r 'pp Token.all.select{|t| !t.preferences["permission"].is_a?(Array) }' Autofix I...
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Token access section in admin profile is blank
rolfschmidt: followup: and this maybe fixes user id 3: root> zammad run rails c rails> t = Token.find(26) rails> t.preferences = {"permission"=>["ticket.agent"]} rails> t.save! BINGO!!!...
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Token access section in admin profile is blank
rolfschmidt: Autofix I tried to give an autofix a shot, this command will try to autofix user 3,4 I’m not trying this, but I’ll keep it in case I have problems again with the tokens. Thanks again,...
View ArticleTicket opened using email and multiple Cc external mail addresses
I think this is just for manual creating tickets, not for incoming mails which creates tickets.
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Token access section in admin profile is blank
admin-gbm: Do you have any idea on how I happened to mess things up? I think there was some rework of the token behaviour in the last 2 years. Maybe something got fucked up. Will do some research...
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Make Email Notification Channel optional
Make Email Notification Channel optional When using the MS365 channel as the main email channel you can already send and receive emails with your configured support emails from the MS365 channel. This...
View ArticleMake Email Notification Channel optional
The mentioned thread provided TWO working solutions for this “monitoring problem”. I don’t understand how this can be ignored by so many that badly. Instead of making this absolutely useful channel...
View ArticlezAMMAD ldap isSUE
I don’t get the issue and therefore I cannot help, @SaifNeon. I’m sorry.
View ArticleSupport of Meilisearch
Title: Add support for Meilisearch What is your original issue/pain point you want to solve? ElasticSearch is not opensource in the OSI sense. Which are one or two concrete situations where this...
View ArticleSign with smime for System Notifications
Title: smime signing for system notifications What is your original issue/pain point you want to solve? It is possible to modify the system notifications described in the documentation. Is there any...
View ArticleHow to import data using docker
hi can anyone help me with importing data from freshdesk using docker? I’ve tried using the suggested commands inside the railsserver container but any time i try to set a setting i get eg this:...
View ArticleSign with smime for System Notifications
A shame that you’ve asked technical questions in a “feature request”. I moved your thread to technical assistance for this reason.
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