Double notifications for Agent E-Mail
Hi @AramLoosman. You could also use the article type to filter it.
View ArticleClik here to view.
Lock / Hide Tags Field in Core Workflows
Thanks for the feature request, I was just looking for something like that, too. We have two use cases for that. Since tags are global, even agents with a very narrow focus can see all of them. We’d...
View ArticleDouble notifications for Agent E-Mail
I already have the article type as a filter, set to E-Mail. But it seems that the article type is email in both cases, what I really would want to filter is the origin type (by mail, by web).
View ArticleDouble notifications for Agent E-Mail
I just created to tickets in my test instance, one is an imported sample email and one is created via Zammad GUI. First article has type email, second one has web. Works fine.
View ArticleLock / Hide Tags Field in Core Workflows
Please use the “heart” on the first article to indicate your need. Other wise there’s no vote, a comment doesn’t count I’m afraid.
View ArticleClik here to view.
Very high memory usage
MrGeneration: It’s nothing new that Elasticsearch by default takes 50 percent of your memory. Search for “heap size” in the elasticsearch documentation and limit the memory usage to something like...
View ArticleDouble notifications for Agent E-Mail
But if you answer a mail from one of those tickets as agent, does the customer get a notification about it? In our case he does not without the custom trigger. The answer shows up as a new article...
View ArticleDouble notifications for Agent E-Mail
Our documentation should help you to learn how you can reply to tickets in a way so that customers receive the answer: https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html
View ArticleSend a new mail from a phone ticket
Infos: Used Zammad version: 6.2.0-1707496797.3f235949.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome, latest Example Situation: A customer calls...
View ArticleAPI - Delete attachment from article
Hi, is it possible to delete attachments using the APIs? I need, if possible, to develop a procedure that, by calling an API, deletes attachments from a closed ticket, since attachments may contain...
View ArticleClik here to view.
Changing Ticket Notifications Not Working
Infos: Used Zammad version: 6.0.0-1690963756.4ddfd64b.jammy Used Zammad installation type: source Operating system: Ubuntu 22.04 Browser + version: Multiple. Chrome Firefox Edge. Multiple computers...
View ArticleWebhook not executed
Hello. I found some job tasks stuck due to a misconfiguration in email accounts. After releasing these tasks, all work as expected. Thanks.
View ArticleSend a new mail from a phone ticket
Hi @exalu. I guess you’re configuration is not correct… please have a look here.
View ArticleNo attachment to customer using {article.body_as_html}
Hi @anpeter. The variable {article.body_as_html} is just the formatted article body, nothing more. See here. And I guess you need to check this out.
View ArticleChanging Ticket Notifications Not Working
Hi @opdevops. Did you check the browser console?
View ArticleAPI - Delete attachment from article
Hi @microdesign. You could delete articles via REST API.
View ArticleClik here to view.
Send a new mail from a phone ticket
Hey @fliebe92 thanks for your reply … you’re absolutely correct. The group that the phone ticket was created in had no assigned e-mail address. Of course it cannot send an e-mail like that. My bad
View ArticleClik here to view.
Custom field not changed on follow up trigger
Infos: Used Zammad version: 6.2.0-1707496797.3f235949.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome, latest Expected behavior: A clone of the...
View ArticleChanging Ticket Notifications Not Working
Zammad 6.0 is outdated, please upgrade asap which might rule out issues as well.
View ArticleChanging Ticket Notifications Not Working
I didn’t see anything relevant in the browser console. I will try to get our versions upgraded to latest this week and see if it fixes the issue.
View Article