No attachment to customer using {article.body_as_html}

• Used Zammad version: 6.1
• Used Zammad installation type: source
• Operating system: Ubuntu 22.04
• Browser + version: Chrome 121.0.6.6167.140

Hello Community,

We use {article.body_as_html} for our tickets, which go out to the customer, e.g. when we create a ticket for the customer.

Unfortunately, it is currently the case that attachments (e.g. PDFs) are not sent to the customer when the ticket is created. However, the way we read it, this should work with {article.body_as_html}.

Question: How can we make it so that attachments are sent to the customer when an initial ticket is created for the customer?

Thank you very much,
Andreas