Couldn't access Zammad UI on localhost but works using Proxy URL
I thought the zammad is accessible on port 80, and I set ServerName to localhost. Therefore when I enter localhost on the browser it should load Zammad not with the proxy port, that’s what confusing...
View ArticleHow to delete certain tickets in one-go?
Exactly this is what I tried to add to Rolfs original answer. I wanted to outline the potential danger in these commands to people that might not be aware.
View ArticleCouldn't access Zammad UI on localhost but works using Proxy URL
If you have more than one application on the host that runs Zammad and apache, then using mere localhost is not enough. You potentially are viewing a different localhost as you’re expecting. This is...
View ArticleWhen reading emails in Outlook, the responses in the tickets are not updated
The documentation clearly suggests against reading in parallel to Zammad in its mailboxes. Don’t do it. Mark the affected mails back to unread and it will pick up the mails that are missing. Zammad...
View ArticleHow to delete certain tickets in one-go?
Thanks a lot @rolfschmidt and @MrGeneration All good and all clear now! Thanks again!
View ArticleZammad without subgroups
Luckily there are subgroups now. Settings → Groups → New Group, as a SubGroup. We are considering using Zammad, but need the subgroups for ticket assignment. Sadly, (afaik) tickets can’t be assigned...
View ArticleAdd Markdown support to all Zammad content and knowledge base improvements
We are considering to start using Zammad and we need markdown support in tickets, as well. As of today, markdown is not supported in tickets. ( Zammad Version 6.2.0-17 … .jammy )
View ArticleDefault value of custom boolean object is not reflected in gui
Hi MrGeneration Sorry for the late response I’ve kind of lost my focus on this issue. I’m not shure if my problem is stated clear enough. I have no problem if existing tickets do not get updated on...
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Getting error 503 after unexpected shut down
still the same sadly shows running helpdeskadmin@helpdeskadmin:~$ sudo systemctl restart zammad-web.service helpdeskadmin@helpdeskadmin:~$ sudo systemctl status zammad-web.service ● zammad-web.service...
View ArticleCouldn't access Zammad UI on localhost but works using Proxy URL
@MrGeneration I think I haven’t explained my question clearly. In general, I want to access Zammad in port 80 which is the default port for which Apache listens to. But in my case I am accessing it on...
View ArticleUpdate Package Timing
Grettings, I am trying out Zammad as an internal ticket system. I am experiencing the issue described in issue #5002. I see there has been a fix in stable now for 2 days, yet, the fixes shown at...
View ArticleLock / Hide Tags Field in Core Workflows
Hi, we would like to lock or hide the Tags field in Core Workflows. Is it possible to add this Feature?
View ArticleUpload files to user/organisation
What is your original issue/pain point you want to solve? I want to be able to store files for a specific customer/organisation. Which are one or two concrete situations where this problem hurts the...
View ArticleLock / Hide Tags Field in Core Workflows
Do you have a use case for that idea? Sounds interesting, but I never was in need for it. Because in the end, I rarely use tags and usually suggest using custom ticket attributes for most scenarios.
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Update Package Timing
The packager.io process runs async and there’s no real “it takes x time” because it highly depends the commit load we put on them. Shouldn’t take longer than 24 hours though. In your commit case it’s...
View ArticleLock / Hide Tags Field in Core Workflows
Hi, sure certainly, we use workflows with custom fields to represent PC or mobile phone procurement in our documentation workflow. Now, department heads fill out the predefined fields, and sometimes...
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Knowledge base: add new language does not work
Hello, i am trying to add new languages to the knowledge base, but its only gives me ability to change main language. But not able to add any new language from the list. Whats wrong?
View ArticleKnowledge base: add new language does not work
Hey Leonardas, please contact your support contact.
View Article503 The server is temporarily unable to service your request due to...
Infos: Used Zammad version: 6.2 Used Zammad installation type: (source, package, docker-compose, …)package Operating system: ubuntu 22 Browser + version: Version 120.0.6099.217 Expected behavior: 503...
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