Change comment visibility on multiselected tickets from public to internal
Any news abouot my request?
View ArticleMicrosoft Teams Telephony Integration
"Is it possible to integrate Microsoft Teams telephony as a Computer Telephony Integration (CTI) phone system? This would be a significant leap forward for us. Thanks a lot Jodec
View ArticleMicrosoft Teams Telephony Integration
Please use the template. Right now this looks more like a technical question than a feature request.
View ArticleMonitoring and Health Check
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Ubuntu 22 Browser + version: not relevant Actual behavior: Manually go and check the monitoring page Dear all,...
View ArticleNew person questions
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: Source Operating system: Ubuntu 22.04 Browser + version: Chrome 120.0.6099 i just got zammad up, running, working, setting up and all...
View ArticleAllow multiple actions per attribute in macros
What is your original issue/pain point you want to solve? We are using tags to organize the workload and workflows in our IT helpdesk. The macro function is heavily used to allow one-click...
View ArticleAllow multiple actions per attribute in macros
Closed threads can still be voted on unless they’re in the “won’t implement” category. Duplicate threads usually don’t exactly help with overview and seeing that the demand is there.
View ArticleImage with link at Email Signature?
Infos: Used Zammad version: 6.1.0 Used Zammad installation type: (source, package, docker-compose, …) Source Operating system: CentOS 7 Browser + version: All Expected behavior: Add picture and link...
View ArticleDeleting comments from tickets
Infos: Used Zammad version: 6.1.0 Used Zammad installation type: package Operating system: Ubuntu 22.04 Elastic search: 7.17 Hi there! I have a technical question. We plan to provide users with access...
View ArticleZammad - user updates not saving
Hi, So turns out, this is a gap in understanding/intuition. Before you assing permissions you need to click the small “green plus” icon so that you add a row, then you can assign permissions and save....
View ArticleAvoid notification "Ticket will escalate soon"
Infos: Used Zammad version: 6.2.0-1704392455.bba4f84a.jammy Used Zammad installation type: docker-compose Operating system: debian Browser + version: firefox 121 Hi, we have a SLA and it works fine,...
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Trigger Email Issues
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose I have issues with only some triggers not sending emails. I have an email address set on the group Emails generally...
View ArticleHow to use Variables in Ticket-Templates?
Used Zammad version: Version 6.0.0-1691416983.b594bb39.bionic Used Zammad installation type: / Operating system: 20.04.6 LTS Browser + version: latest chrome Question: Is it possible to use Variables...
View ArticleZammad Search Index Rebuild Error: "ArgumentError: invalid byte sequence in...
Infos: Used Zammad version: 6.2.0-1705322325.8ff65214.bookworm Used Zammad installation type: Package Used Elasticsearch vesrion: 7.17.16 Operating system: Debian 12 Browser + version: N/A Expected...
View ArticleTrigger Email Issues
I have just completely reinstalled Zammad into another container, and I am seeing exactly the same behaviour, even with the default Auto Reply on new ticket trigger. Its execution never shows up in...
View ArticleCouldn't register user from login page
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: source Operating system: Fedora Workstation 39 Browser + version: Firefox 121.0.1 Expected behavior: I am trying to test registering a...
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Trigger Email Issues
For anyone else encountering this and using Google Groups to route your centralised helpdesk emails to a service account for pickup by the Google/IMAP channels, this will add the Precedence: list...
View ArticleNew person questions
Ok so i figured out how to push the background it via the zammad.css file I know its not ideal, can i move that background variable into custom.css and be fine? I dont know what it is off hand,...
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