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Issue with required fields
Infos: Used Zammad version: 6.2.0-1708586921.9bcc425e.jammy Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: chrome So we are setting up a new zammad for a...
View ArticleCreating Groups in Zammad
Ok - today it “just works”, even though I didn’t really change anyhting… Maybe some web session timed out, and after refresh it works again? (Although I also tried to reload the page yesterday, to no...
View ArticleIssue with required fields
You’re setting up a new Zammad installation for a customer that pays you and you’re installing an outdated 6.2?
View ArticleIssue with required fields
installed it a while back just before 6.3 was released, we work rather slowly lol. We do scheduled updates as we run about 6 zammad instances and keep them all the same version, should update soon,...
View ArticleSystemd service units update
Hi Zammad-Team, I think, this is not a technical assistance topic. This is a topic for development. Systemd-Units need to be updated to match the settings for systemd. All supported distributions are...
View ArticleSMTP account works, IMAP does not, verify emails not sent
Hi @rpedrica. I guess you need to check what happens exactly. E.g. you need to check if the channel is created and, for example, only verifying is not working.
View ArticleSystemd service units update
Hi @fliebe92, yes I mean those files. That I have found. But I am missing the files with -1 in the name. Will those files created dynamically? Are those files obsolete and would not be used in future?...
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Unable to send email - can't modify frozen String: "execution expired
Infos: Used Zammad version: 6.3.1-1721805003.877871eb.noble Used Zammad installation type: package Operating system: Ubuntu 24.01 LTS Browser + version: Edge and Chrome Expected behavior: Just sending...
View ArticleIntegrating QR Code Generation with rqrcode Gem in Package Installation
You can add a file like this into your package: Gemfile.local.your_package gem 'rqrcode' If the package (zpm) contains files like Gemfile* then it will show up additional commands in the UI of Admin →...
View ArticleSystemd service units update
Hi @sven-ruess. I have no idea, sorry. Maybe they are created on-the-fly.
View ArticleSystemd service units update
Hi @fliebe92, I haved grepped and searched all files. But was unable to find the correct place. So I have created this topic. Perhaps you can pass it back to development. There it should be correctly...
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Automatic Ticket Assignment on Article Creation
Hello Bigcat, As far as I know this can be accomplished using a trigger to update the ticket Owner once it is modified sending an email or a note, in my case I got it set to email only but in your...
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Migration from osticket
So i´m back from Hollidays now. Here is the Repo: GitHub - hashfunktion/osTicket-to-Zammad: For the migration of an old osTicket without API to Zammad. I have write a little bit to that and hope it´s...
View ArticleFirst in - First out
Hello together, we try to realize first in - first out to our new tickets arriving zammad. It should only be possible for an agent to edit and assign only the oldest ticket with the state “new”. Every...
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Unable to send email - can't modify frozen String: "execution expired
Additional information: When we take a look at the raw data of an email which runs into the frozen string-error, we get an error 500 from zammad.
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can't view ticket content on browser
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: ubuntu20.04 Browser + version: chrome 127.0.6533.73 Expected behavior: can view ticket detail content Actual...
View ArticleSystemd service units update
This is a forum to help users with their Zammad problems. It is not an issue tracker. Your topic is not really a feature request, not exactly a bug either. Still, I believe it belongs to GitHub -...
View ArticleSystemd service units update
Hi @sven-ruess. We are not sure where it comes from, maybe packager.io is applying some defaults when creating the files for systemd. We got in touch with the maintainer of packager.io to ask if this...
View ArticleUnable to send email - can't modify frozen String: "execution expired
Hi @msinistar. Could you please post the log file when this 500er happens?
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