Infos:
- Used Zammad version: 6.2.0-1708586921.9bcc425e.jammy
- Used Zammad installation type: package
- Operating system: ubuntu 22.04
- Browser + version: chrome
So we are setting up a new zammad for a client, and they have some requests. One of the requests is to have people fill out a forum via the gui, and fill out some data.
So we went with using templates to assign to specific category, and person, depending on what template is chosen.
IE see attached picture, i removed the full questions but the idea stays the same
the issue is
- each person on the ticketing system had to give limited agent to be able to see and apply templates
- there is a required field “group” which there im having issues with it. i was able to run some ruby commands to make it not required, but its still saying it is, and i cant create any dummy groups to satisfy it, every time it just says
" * The required value ‘group_id’ is missing."
is there a easier way to do this? am i doing this wrong?
or any way to remove the option for group?
