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Mails do not arrive in Zammad
Edit: there are still 24 unprocessed mails, how can I find the cause?
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Error during upgrade from 6.1 to 6.2
MrGeneration: Can you please verify that the content of the affected migration is the same as upstream? Hm - checked this file and it was, indeed, slightly different to the one on GITHUB - I do have...
View ArticleMails do not arrive in Zammad
Hey, see the production.log in /opt/zammad/log Maybe the size of a message is too large or so. And update your instance to 6.3.1 for security reason, please!
View ArticleMails do not arrive in Zammad
Hi @Dennis1993 I was able to solve the problem with rake zammad:email_parser:failed_email:export_all. The update was also done, thanks! Kind Regards,
View ArticleInstall ingest-attachment failed Elasticsearch
Thank you so much for your response. I set up a machine with Rocky Linux 9.4 and ElasticSearch 8 and the installation worked.
View ArticleRake searchindex rebuild Could not load database configuration, docker compose
Used Zammad version: 6.3.1 Used Zammad installation type: Docker Compose Operating system: Debian Error I imported a pgdump, but some tickets are missing, I tried to clear the cache, but there is...
View ArticleChanges to Teams notification webhook
For all interested people: Fixes #5267 - Pre-defined webhook for Microsoft Teams needs to be upd… · zammad/zammad@0cb60a2 · GitHub
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Kimai Integration
Hi All, First time in the forums and happy to be here I been looking into how to integrate Kimai with Zammad. I’ve come across the following post Time Tracker 4 Ticket with Customer & Group I was...
View ArticleHow to get the real sender email?
I think in email raw data we would check for the Received header, like Received: from a27-92.smtp-out.us-west-2.amazonses.com. But are we able to get this value in a variable. And, for me even more...
View ArticleIntegrating QR Code Generation with rqrcode Gem in Package Installation
Hi, I’m creating a package in which I need to generate qrcode I wanted to use the rqrcode gem for this, but I’m wondering how I can install it in the package so that automatically when I install it...
View ArticleRake searchindex rebuild Could not load database configuration, docker compose
Please consult the documentation… you’re using it wrong. https://docs.zammad.org/en/latest/install/docker-compose.html#how-to-run-commands-in-the-stack
View ArticleSMTP account works, IMAP does not, verify emails not sent
Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: Alma 9.4 Browser + version: Chrome/Linux 126 Expected behavior: add a new inbound account insert all...
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Creating Groups in Zammad
What am I doing wrong? Infos: Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: Debian 12 Bookworm Browser + version: Chromium 126.0.6478.126 (Offizieller...
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Delay in Ticket States (Type: Pending Action)
Infos: Used Zammad version: This is Zammad version 6.3.1-1721648661.efd003fa.jammy Used Zammad installation type: source Operating system: Ubuntu LTS Browser + version: Versie 126.0.6478.183...
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How to get the real sender email?
cottton: But are we able to get this value in a variable. No. See: Variables — Zammad Admin Documentation documentation cottton: And, for me even more interessting, are we able to use this value in...
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Migration from osticket
Hi hashfunktion, I’m also interested. I would really appreciate it if you could share them
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Full body quote reply
Infos: Used Zammad version: 6.2.0-1704877727.2bda00c4.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: latest firefox🤷 I have read it in the documentation...
View ArticleFiltered spam, but email and slack still notified
Used Zammad version: 6.0.0-1688419864.deb34e0b.focal Used Zammad installation type: package, Operating system: Ubuntu Browser + version: Chrome latest Expected behavior: We are getting a lot of spam...
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Filtered spam, but email and slack still notified
You should probably restrict the Trigger to only act on tickets which have a certain state or are in specific group(s). Use the Postmaster Filter to set the spam emails to a different state, put them...
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Full body quote reply
hekuran: But i just cant find where to toggle it on It’s the cog wheel in the upper right corner of the Ticket view:
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