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Automatic Ticket Assignment on Article Creation

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Hello Bigcat,

As far as I know this can be accomplished using a trigger to update the ticket Owner once it is modified sending an email or a note, in my case I got it set to email only but in your case the note type would need to be selected aswell.

I am not a Zammad expert but this worked for me, hope it works for you too. See attached picture of the trigger configuration:

Best Regards,


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