Infos:
- Used Zammad version: 6.3.1
- Used Zammad installation type: package
- Operating system: ubuntu20.04
- Browser + version: chrome 127.0.6533.73
Expected behavior:
- can view ticket detail content
Actual behavior:
- can’t view ticket content
Steps to reproduce the behavior:
- according to the docs Install from package — Zammad System Documentation documentation install and config zammad and elasticsearh, ticket can be created via email, but can’t view the ticket content
elasticsearch is ok:`root@user:/var/log/elasticsearch# systemctl status elasticsearch
● elasticsearch.service - Elasticsearch
Loaded: loaded (/lib/systemd/system/elasticsearch.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2024-07-23 05:46:49 UTC; 1 day 22h ago
Docs: https://www.elastic.co
Main PID: 806 (java)
Tasks: 81 (limit: 9272)
Memory: 4.5G
CGroup: /system.slice/elasticsearch.service
├─ 806 /usr/share/elasticsearch/jdk/bin/java -Xshare:auto -Des.networkaddress.cache.ttl=60 -Des.networkaddress.cache.negative.ttl=10 -XX:+AlwaysPreTouch -Xss1m -Djava.awt.headless=true -Dfile.enco>
└─1477 /usr/share/elasticsearch/modules/x-pack-ml/platform/linux-x86_64/bin/controller
Jul 23 07:06:32 user systemd[1]: Starting Elasticsearch…
Jul 23 07:06:49 user systemd-entrypoint[806]: Jul 23, 2024 7:06:49 AM sun.util.locale.provider.LocaleProviderAdapter
Jul 23 07:06:49 user systemd-entrypoint[806]: WARNING: COMPAT locale provider will be removed in a future release
Jul 23 05:46:49 user systemd[1]: Started Elasticsearch.`
root@user:/var/log/elasticsearch# zammad run rake zammad:searchindex:rebuild[4]
Dropping indexes… done.
Deleting pipeline… done.
Creating indexes… done.
Creating pipeline… done.
Reloading data…
- Chat::Session…
done in 0 seconds. - Cti::Log…
done in 0 seconds. - Group…
done in 0 seconds. - KnowledgeBase::Answer::Translation…
done in 0 seconds. - KnowledgeBase::Category::Translation…
done in 0 seconds. - KnowledgeBase::Translation…
done in 0 seconds. - Organization…
done in 0 seconds. - StatsStore…
done in 0 seconds. - Ticket::Priority…
done in 0 seconds. - Ticket::State…
done in 0 seconds. - Ticket…
done in 1 seconds. - User…
done in 0 seconds.
elasticsearch.log:
[2024-07-25T01:30:00,000][INFO ][o.e.x.s.SnapshotRetentionTask] [user] starting SLM retention snapshot cleanup task
[2024-07-25T01:30:00,000][INFO ][o.e.x.m.MlDailyMaintenanceService] [user] triggering scheduled [ML] maintenance tasks
[2024-07-25T01:30:00,008][INFO ][o.e.x.s.SnapshotRetentionTask] [user] there are no repositories to fetch, SLM retention snapshot cleanup task complete
[2024-07-25T01:30:00,011][INFO ][o.e.x.m.a.TransportDeleteExpiredDataAction] [user] Deleting expired data
[2024-07-25T01:30:00,016][INFO ][o.e.x.m.j.r.UnusedStatsRemover] [user] Successfully deleted [0] unused stats documents
[2024-07-25T01:30:00,016][INFO ][o.e.x.m.a.TransportDeleteExpiredDataAction] [user] Completed deletion of expired ML data
[2024-07-25T01:30:00,017][INFO ][o.e.x.m.MlDailyMaintenanceService] [user] Successfully completed [ML] maintenance task: triggerDeleteExpiredDataTask
[2024-07-25T02:36:42,631][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_chat_session/KtWK6A-SSumpoAobFKTufQ] deleting index
[2024-07-25T02:36:42,719][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_cti_log/xv0wBqI0QhKapc279MuQmg] deleting index
[2024-07-25T02:36:42,773][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_group/9d3YgP4ATZe0BfwNttbbUw] deleting index
[2024-07-25T02:36:42,825][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_answer_translation/uMGJ5F06QDKJjxjcVuxvLw] deleting index
[2024-07-25T02:36:42,879][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_category_translation/g1AJFlMaRkKo3h9aKoRHyQ] deleting index
[2024-07-25T02:36:42,927][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_translation/ef7pkP_XSAS3RI9IAQiNuA] deleting index
[2024-07-25T02:36:42,976][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_organization/EYUSlH3XQemIGbPuuebjGA] deleting index
[2024-07-25T02:36:43,027][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_stats_store/19RhYN0CSJag8j9TDBOQhA] deleting index
[2024-07-25T02:36:43,076][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_priority/5JPU7SFxTdujSwKnIhCCWA] deleting index
[2024-07-25T02:36:43,122][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_state/cz0RPDsnQSK3uqROc2lntA] deleting index
[2024-07-25T02:36:43,170][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket/_VpbfyoRQOOeMC1B7_XO5Q] deleting index
[2024-07-25T02:36:43,220][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_user/Vh4YtjPqTjaCWvdVi-vUOA] deleting index
[2024-07-25T02:36:43,327][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_chat_session] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,457][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_cti_log] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,556][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_group] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,655][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_answer_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,766][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_category_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,863][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:43,959][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_organization] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,063][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_stats_store] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,164][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket_priority] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,269][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket_state] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,370][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,469][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_user] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T02:36:44,737][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_group/zPr7uoxeScOPzqQcpOzCCQ] update_mapping [_doc]
[2024-07-25T02:36:44,804][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_group/zPr7uoxeScOPzqQcpOzCCQ] update_mapping [_doc]
[2024-07-25T02:36:45,104][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_organization/EXN03lhdQpGk6dvGWmSkSA] update_mapping [_doc]
[2024-07-25T02:36:45,167][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_organization/EXN03lhdQpGk6dvGWmSkSA] update_mapping [_doc]
[2024-07-25T02:36:45,502][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_stats_store/3UO-m3nxQxuKmT3VBUtqHQ] update_mapping [_doc]
[2024-07-25T02:36:45,707][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_priority/XOOCjKdLT-WWYtWZX2rggg] update_mapping [_doc]
[2024-07-25T02:36:45,967][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_state/uQ_kDiSvSEGGJ1DHuzsVUg] update_mapping [_doc]
[2024-07-25T02:36:46,057][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_state/uQ_kDiSvSEGGJ1DHuzsVUg] update_mapping [_doc]
[2024-07-25T02:36:46,433][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:46,516][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:46,538][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:46,842][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:46,975][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:47,096][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] update_mapping [_doc]
[2024-07-25T02:36:47,397][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/aLOPOHh4QtGcU0jsAcmRHA] update_mapping [_doc]
[2024-07-25T02:36:47,508][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/aLOPOHh4QtGcU0jsAcmRHA] update_mapping [_doc]
[2024-07-25T02:36:47,558][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/aLOPOHh4QtGcU0jsAcmRHA] update_mapping [_doc]
[2024-07-25T04:15:59,421][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_chat_session/EoBA2DgjTC2WdDmJphD5dw] deleting index
[2024-07-25T04:15:59,479][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_cti_log/3ekD7wnXRaisBM34rX8yCQ] deleting index
[2024-07-25T04:15:59,529][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_group/zPr7uoxeScOPzqQcpOzCCQ] deleting index
[2024-07-25T04:15:59,575][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_answer_translation/MeIfRFyNTyqYlAha2FcGsA] deleting index
[2024-07-25T04:15:59,619][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_category_translation/_wxFtAYETp2AsqSSI93bzA] deleting index
[2024-07-25T04:15:59,663][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_translation/SoreilPSSQ-fUrffCx0J_g] deleting index
[2024-07-25T04:15:59,707][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_organization/EXN03lhdQpGk6dvGWmSkSA] deleting index
[2024-07-25T04:15:59,751][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_stats_store/3UO-m3nxQxuKmT3VBUtqHQ] deleting index
[2024-07-25T04:15:59,802][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_priority/XOOCjKdLT-WWYtWZX2rggg] deleting index
[2024-07-25T04:15:59,861][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_state/uQ_kDiSvSEGGJ1DHuzsVUg] deleting index
[2024-07-25T04:15:59,479][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_cti_log/3ekD7wnXRaisBM34rX8yCQ] deleting index
[2024-07-25T04:15:59,529][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_group/zPr7uoxeScOPzqQcpOzCCQ] deleting index
[2024-07-25T04:15:59,575][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_answer_translation/MeIfRFyNTyqYlAha2FcGsA] deleting index
[2024-07-25T04:15:59,619][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_category_translation/_wxFtAYETp2AsqSSI93bzA] deleting index
[2024-07-25T04:15:59,663][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_knowledge_base_translation/SoreilPSSQ-fUrffCx0J_g] deleting index
[2024-07-25T04:15:59,707][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_organization/EXN03lhdQpGk6dvGWmSkSA] deleting index
[2024-07-25T04:15:59,751][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_stats_store/3UO-m3nxQxuKmT3VBUtqHQ] deleting index
[2024-07-25T04:15:59,802][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_priority/XOOCjKdLT-WWYtWZX2rggg] deleting index
[2024-07-25T04:15:59,861][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket_state/uQ_kDiSvSEGGJ1DHuzsVUg] deleting index
[2024-07-25T04:15:59,913][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_ticket/BIDJocNjRaiih9TdN8VzFQ] deleting index
[2024-07-25T04:15:59,961][INFO ][o.e.c.m.MetadataDeleteIndexService] [user] [zammad_production_user/aLOPOHh4QtGcU0jsAcmRHA] deleting index
[2024-07-25T04:16:00,053][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_chat_session] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,144][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_cti_log] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,235][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_group] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,322][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_answer_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,409][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_category_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,496][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_knowledge_base_translation] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,586][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_organization] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,677][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_stats_store] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,775][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket_priority] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,867][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket_state] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:00,961][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_ticket] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:01,064][INFO ][o.e.c.m.MetadataCreateIndexService] [user] [zammad_production_user] creating index, cause [api], templates , shards [1]/[1]
[2024-07-25T04:16:01,304][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_group/UITs9wY2RdqNWjD3deO0Eg] update_mapping [_doc]
[2024-07-25T04:16:01,362][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_group/UITs9wY2RdqNWjD3deO0Eg] update_mapping [_doc]
[2024-07-25T04:16:01,597][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_organization/aAeEucXOTuOfSiG5bCXoVA] update_mapping [_doc]
[2024-07-25T04:16:01,651][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_organization/aAeEucXOTuOfSiG5bCXoVA] update_mapping [_doc]
[2024-07-25T04:16:01,665][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_organization/aAeEucXOTuOfSiG5bCXoVA] update_mapping [_doc]
[2024-07-25T04:16:01,893][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_stats_store/MFNUvfRlTwux_O0HEKZ3VQ] update_mapping [_doc]
[2024-07-25T04:16:01,941][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_stats_store/MFNUvfRlTwux_O0HEKZ3VQ] update_mapping [_doc]
[2024-07-25T04:16:01,950][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_stats_store/MFNUvfRlTwux_O0HEKZ3VQ] update_mapping [_doc]
[2024-07-25T04:16:02,163][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_priority/2-dauJs0Tpu00jSpke69tg] update_mapping [_doc]
[2024-07-25T04:16:02,416][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_state/xCxoeh0nQAqlRymsymKLtw] update_mapping [_doc]
[2024-07-25T04:16:02,469][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket_state/xCxoeh0nQAqlRymsymKLtw] update_mapping [_doc]
[2024-07-25T04:16:02,769][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:02,832][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:02,890][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:03,344][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:03,485][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:03,545][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_ticket/UZpGorlHQZi4QwbU8dTkOQ] update_mapping [_doc]
[2024-07-25T04:16:03,782][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/qzBhh-p3TSqFe-_3ONhsZg] update_mapping [_doc]
[2024-07-25T04:16:03,816][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/qzBhh-p3TSqFe-_3ONhsZg] update_mapping [_doc]
[2024-07-25T04:16:03,888][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/qzBhh-p3TSqFe-_3ONhsZg] update_mapping [_doc]
[2024-07-25T04:16:03,894][INFO ][o.e.c.m.MetadataMappingService] [user] [zammad_production_user/qzBhh-p3TSqFe-_3ONhsZg] update_mapping [_doc]
