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Unable to send email - can't modify frozen String: "execution expired
Hi, here is the production.log when the error 500 happens:
View ArticleUnable to send email - can't modify frozen String: "execution expired
Is this a vanilla default installation of Zammad or have you installed addons or changed source code of any form?
View ArticleUnable to send email - can't modify frozen String: "execution expired
This is a default installation. The only thing we configured was the ssl-Config and the M365 connector. Yesterday we reinstalled Zammad (from the package) to make sure we didn’t make a mistake. The...
View ArticleUnable to send email - can't modify frozen String: "execution expired
The strange thing is that one mail is sent, then the next 2 times it doesn’t work, then it works again and so on.
View ArticleAutomatic Ticket Assignment on Article Creation
Hello fpardo96, thanks for your suggestion. The idea of my wish is that the ticket is then directly assigned to a user as soon as he starts working on it, i.e. starts writing something in the ticket....
View ArticleMessage of the day on homepage
Hello, quick question: I’m looking for a way to display a kind of “message of the day” on the Zammad homepage, ie. in the tab already called “News”. Ideally different messages would be configurable...
View ArticleAutomatic Ticket Assignment on Article Creation
Hello, What we do in our instance is to use a custom ticket state named Working On It. So when an agent starts working on a ticket the first thing he does is updating the ticket state to Working on...
View ArticleWebhooks enpoint url not taking variables
Infos: Used Zammad version: zammad-6.3.1-1720156707 Used Zammad installation type: package Operating system: Rocky Linux release 9.4 Browser + version: no impact Expected behavior: When creating a...
View ArticleWebhooks enpoint url not taking variables
Hi @HerrStinson. This is not possible at the moment.
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Triggers adding a line in ticket
Hopefully this isn’t the wrong place to put this. I have a trigger to send out emails and when it is triggered we get this small line here. Is there anyway to set these to internal. Its fine for...
View ArticleSMTP account works, IMAP does not, verify emails not sent
Thanks for your reply. The channel is not created (at least there is nothing in the UI). I would assume that nothing further would be done if the verify does not complete successfully, and this is not...
View ArticleSMTP account works, IMAP does not, verify emails not sent
Zammad does verify the following things during sendout: send to the email address provided (self addressing the IMAP account to check if IMAP fetching does function) send an external email to...
View ArticleKimai Integration
Hi, I wrote it in the post: We using the db field with projectnumber of kimai and then the link into kimai. [kimai/url]/de/timesheet/create?project=#{ticket.kimai}&activity=1
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Full body quote reply
daaaamn, this was a per users setting… i was looking all over the place in the admin settings thank you very much!
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Full body quote reply
hekuran: daaaamn, this was a per users setting… Just to clarify: These settings are not per user settings but global! This is super confusing.
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okaaaay… so if i click that everybody has it? either way is fine, because everybody requested that🤷 just want to know…
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Full body quote reply
hekuran: okaaaay… so if i click that everybody has it? Yes, exactly. I just wanted to mention to ensure you have the scope
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Overview does not show expected results
Sal: If you are only using one condition, you don’t need expert mode. Expert mode is needed in order to use Match none (NOT) conditions. Here is what the overview conditions look like: The Preview...
View ArticleSystemd service units update
Hi @MrGeneration and @fliebe92, thank you very much for your replies. I was unsure were to put this information. In future, I will create a issue on github for those requests. I will wait for your...
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