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Filtered spam, but email and slack still notified

You should probably restrict the Trigger to only act on tickets which have a certain state or are in specific group(s). Use the Postmaster Filter to set the spam emails to a different state, put them in a spam group, or have Zammad ignore them entirely.

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You may need to upgrade your instance before getting more fine-grained control, but you really, really should upgrade your instance anyway.

For example, we use the following postmaster filter to immediately put spam into a specific group before it gets processed by triggers, which prevents all other triggers from being, well… triggered.


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