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Consolidated View for Embedded Images in Emails and Notes
Sounds like you’re looking for this: [solved] File button to show all attached files in a ticket Technical assistance mhm. Maybe run zammad run rails r...
View ArticleConsolidated View for Embedded Images in Emails and Notes
Hello MrGeneration, I know the setting “sidebar article attachments” and use it. All attachments of mails and notes are listed there. However, if inline images are used in the text in the mail or in...
View ArticleAutomatic Ticket Assignment on Article Creation
Description: I would like to automatically assign tickets to a user as soon as they begin drafting an article within a ticket. Current Limitation: Unfortunately, this is not currently possible. Zammad...
View ArticleRunning zammad in docker behind caddy in docker
This is my env configs: BACKUP_DIR=/var/tmp/zammad BACKUP_TIME=03:00 HOLD_DAYS=10 MEMCACHE_SERVERS=zammad-memcached:11211 NGINX_SERVER_NAME=zammad.domain.space NGINX_SERVER_SCHEME=https...
View ArticleLDAP group role mappings are not saved
Sorry took me a while to find the correct combination of settings. Should be possible by default now.
View ArticleOverview does not show expected results
Not clear as to why this isn’t working exactly. It sounds like you want to show tickets that DO NOT have specific tags, then your overview is setup with the Tags you want. It’s a bit confusing. If you...
View ArticleEscalated tickets not sending mail notification to other agaents
How are your tickets being escalated? I only use SLA’s for escalation and do not require any triggers. Using a trigger would mean that something happens in order to activate that trigger, but I’m not...
View ArticleEditing column fields?
Yes I believe so. I am having trouble trying to figure out what objects line up with those fields. Because as you can see there are no labels above those boxes
View ArticleChanges to Teams notification webhook
With attachments we used this one: { "attachments": [ { "contentType": "application/vnd.microsoft.card.adaptive", "content": { "type": "AdaptiveCard", "$schema":...
View ArticleEditing column fields?
Post a screenshot of your custom ticket objects and their settings.
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Editing column fields?
The ones crossed out is what I can clearly tell they are not. But please review in case I’m not understanding things correctly. The left over ones I do not see an option to delete. Plus I dont want to...
View ArticleEditing column fields?
It is clearly the “email” and “pendingma” objects which are causing the trouble here. You don’t have to delete them, you can first deactivate them if you click on them to edit the objects. Like I told...
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Running zammad in docker behind caddy in docker
@tschaefer @phoenix Am I missing something? Thanks!
View ArticleRunning zammad in docker behind caddy in docker
This is a free community without any guarantee to receive a working solution etc. Please be patient, most of us are helping the community in their spare time. If you require commercial grade support,...
View ArticleChanges to Teams notification webhook
Brilliant. This JSON is much better than mine. Can confirm it works with the default Microsoft Power Automate flow template they provide for this purpose.
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Mails do not arrive in Zammad
Infos: Used Zammad version: This is Zammad version 6.2.0-1712728678.1fb595f2.jammy Used Zammad installation type: Package Operating system: Ubuntu Browser + version: Chrome - Versie 126.0.6478.182...
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