- Used Zammad version: 6.3.1
- Used Zammad installation type: docker-compose
- Operating system: Alma 9.4
- Browser + version: Chrome/Linux 126
Expected behavior:
- add a new inbound account
- insert all configuration settings
- click “Continue”
- Zammad should send a verification email to the target email box which it should then read after a period (or so the documentation says)
Actual behavior:
- after clicking Continue, Zammad shows a message “Verifying” and nothing else
- I have access to the underlying email server and there are no logs from Zammad (for either send or receive)
- I previously added a send/outgoing account (the same account as IMAP) with no problem, the outbound test/verify works
- the account in question has tested correctly for both inbound and outbound in an email client (Thunderbird)
Steps to reproduce the behavior:
- add a new inbound account
- insert all configuration settings
- settings include “disable SSL verification” and “no SSL”
Docker log:
zammad-railsserver-1 | I, [2024-07-23T19:29:47.573505#1-149640] INFO – : Started POST “/api/v1/channels_email_inbound” for 172.25.0.1 at 2024-07-23 19:29:47 +0200
zammad-railsserver-1 | I, [2024-07-23T19:29:47.576129#1-149640] INFO – : Processing by ChannelsEmailController#inbound as JSON
zammad-railsserver-1 | I, [2024-07-23T19:29:47.576170#1-149640] INFO – : Parameters: {“adapter”=>“imap”, “options”=>{“realname”=>“XXX CRM”, “email”=>“crm@xxx.com”, “group_id”=>“1”, “host”=>“mail.xxx.co.za”, “user”=>“xxx@yyy.com”, “password”=>“[FILTERED]”, “ssl”=>“off”, “ssl_verify”=>false, “port”=>“143”, “folder”=>“”, “keep_on_server”=>false}}
zammad-railsserver-1 | I, [2024-07-23T19:29:47.583110#1-149640] INFO – : fetching imap (mail.xxx.com/xxx.com port=143,ssl=false,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
zammad-railsserver-1 | I, [2024-07-23T19:30:06.747234#1-150240] INFO – : Started GET “/api/v1/channels_email?_=1721754219859” for 172.25.0.1 at 2024-07-23 19:30:06 +0200
zammad-railsserver-1 | I, [2024-07-23T19:30:06.749937#1-150240] INFO – : Processing by ChannelsEmailController#index as JSON
Any assistance would be appreciated,
Regards, Robby