Triggers to send different auto reply mails by group
Infos: Used Zammad version: 5.3.1 Used Zammad installation type: docker-compose Operating system: Debian Browser + version: Chrome Expected behavior: My incoming mails are filtered by To-Adress into...
View ArticleTriggers to send different auto reply mails by group
I would like to upload screenshots of the two configured triggers, but I can´t
View ArticleTriggers to send different auto reply mails by group
I have mixed up } and ) – Problem solved, you can close this topic
View ArticleTriggers to send different auto reply mails by group
Hi @samuel5. Your Zammad instance is terribly outdated, please consider updating/upgrading to the latest version as soon as possible.
View ArticleSMTP settings per env-variable?
We hit the same issue again right now. Sending emails failed … only setting the password again fixed it. Nobody here fiddles with the email-settings. This is strange. EDIT: the customer now changes...
View ArticleRestart sla solution time countdown when ticket is reopened
So there is no way to reopen a ticket (which was previously in a “closed” state) and assign it a new sla, right? What would you recommend to automatically manage complex tickets that require the...
View ArticleAPI response (accounting) does not match file-export via web-UI
Infos: Used Zammad version: 6.2.0-1711349647.bc0c70d0.bullseye Used Zammad installation type: package Operating system: debian Browser + version: python api-call Expected behavior: identical accounted...
View ArticleZammad/apache2 behind HAproxy?
I have zammad running behind haproxy but not for load balancing but as a simple proxy with SNI for routing decisions. What are you trying to accomplish?
View ArticleAPI response (accounting) does not match file-export via web-UI
I just read a reply in another thread: “The endpoints you referenced are for the totals of the moment you reference.” This is bad. Assuming we have month 3 it would give us a total of say 100. And it...
View ArticleZammad/apache2 behind HAproxy?
That’s my working config. Keep in mind that the ssl certificate ist provided by the zammad vm and not haproxy: global maxconn 5000 ulimit-n 16384 log 127.0.0.1 local0 uid 99 gid 99 daemon defaults...
View ArticleWebhook not providing data as expected, error "no such method"
Infos: Used Zammad version: 6.2.0-1710415722.ca3a5152.jammy Used Zammad installation type: package Operating system: Ubuntu 20.04 LTS Browser + version: Edge for Business (122.0.2365.92) Expected...
View ArticleClik here to view.
Ticket reply setup
Used Zammad version: 6.2.0 Used Zammad installation type: package Operating system: ubuntu server 22.04 Browser + version: google chrome 122.0.6 Expected behavior: I have a office 365 channel created...
View ArticleTicket reply setup
There are multiple ways of notifying the end user when getting a response from an agent. By default, when you click into the box at the end of a ticket, this is going to create a NOTE. This NOTE will...
View ArticleTicket reply setup
This helped me find the solution, so thank you for providing it. I couldn’t see the reply option initially, which led me to do another search. The search results showed that I needed to assign the...
View ArticleWebhook not providing data as expected, error "no such method"
Hi @quinnjohnsonhp, Only a subset of object attributes and methods are allowed within Webhooks. This is for security reasons, to prevent harming the system or leaking private data....
View ArticleClik here to view.
Asterisk integration with zammad cti bridge issue
Hello, I am new to zammad and am configuring asterisk-zammad-cti-bridge for the first time by following this guide: github.com GitHub - martinvonwittich/asterisk-zammad-cti-bridge: A bridge between...
View ArticleSMTP settings per env-variable?
It might be related to one of the mail-aliases used. In the logs of the zammad-scheduler I find a SMTP-error: 550 5.7.60 SMTP; Client does not have permissions to send as this sender but unfortunately...
View ArticleClik here to view.
Error: Dynamic require of "workbox-build" is not supported - When Trying to...
Infos: Used Zammad version: 6.2.0-1711349647.bc0c70d0.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox Expected behavior: After editing the login...
View ArticleIssue on notification for remember pending
Used Zammad version: version 6.2.0-1704792691.00f9f486.bullseye Used Zammad installation type: (source, package, docker-compose, …) PACKAGE Operating system: DEBIAN Browser + version: Expected...
View Article