- Used Zammad version: 6.2.0
- Used Zammad installation type: package
- Operating system: ubuntu server 22.04
- Browser + version: google chrome 122.0.6
Expected behavior:
- I have a office 365 channel created and Zammad can create tickets when the email address gets an email. This all works. However when replying to tickets I want the user to get an email.
Actual behavior:
- When replying to tickets the user doesn’t receive an email with that reply.
#Here are my channel configs. I’m just wondering if perhaps I’m misunderstanding the setup. Do I need to create a new email channel for outbound emails? Or is the office 365 channel supposed to do that?
Any help is appreciated.
