Hello,
I am new to zammad and am configuring asterisk-zammad-cti-bridge for the first time by following this guide:
Right away, however, I can’t figure out what to do and where… in snso that in some steps of the guide it’s not clear if I have to do things in zammad or in asterisk.
in the “Setup” section of the guide for example, an ami user has to be created in /etc/asterisk/manager.d/zammad.conf but the manager.d folder doesn’t exist… i still solved it by creating the user from the freepbx GUI…
In step 5 the config.cfg file must be copied but it doesn’t say where… and so I try to copy in /etc/asterisk/
in step 8 it is asked to run the script ./asterisk-zammad-cti-bridge but from step 1 there is no mention of this script… where do I get it?
Should the second section of the “systemd” guide be followed for asterisk or zammad?
Please kindly help me to understand what I need to do to make this integration work? Has anyone already followed this guide and how did it work out?
Thank you
