So there is no way to reopen a ticket (which was previously in a “closed” state) and assign it a new sla, right? What would you recommend to automatically manage complex tickets that require the intervention of multiple work groups?
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So there is no way to reopen a ticket (which was previously in a “closed” state) and assign it a new sla, right? What would you recommend to automatically manage complex tickets that require the intervention of multiple work groups?