closing a ticket when closing an application in zabbix

• Used Zammad version: Zammad 6.2.0-1709021816.ef020c54.jammy
• Used Zammad installation type: package
• Operating system: Ubuntu 22.04
• Browser + version: chrome

Expected behavior:

I expect that after closing the problem in zabbix, I will close the problem in zammad.

Actual behavior:

applications are not closed

Steps to reproduce the behavior:

zabbix has set up a template with the message type “Problem update” and the subject “Close problem: {EVENT.NAME }” and the message "{USER.FULLNAME} {EVENT.CLOSE.ACTION} problem at {EVENT.CLOSE.DATE} {EVENT.CLOSE.TIME}.
{EVENT.CLOSE.MESSAGE}

Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}."
I also tried the “Problem recovery” message type
None of this works, zabbix 5.0 version
, Please tell me what I’m doing wrong and how to fix it