Safest Way to Upgrade Zammad 5.0x ubuntu 21.10
I wonder if you managed to migrate to the new server. I’m having a token problem when trying to login into the new migrated server.
View ArticleN8n.io getaddrinfo ENOTFOUND
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: package Operating system: Ubuntu Server 22.0.4 Browser + version: Microsoft Edge 120.0.2210.133 Hi,...
View ArticleSome tickets are not generated on zammad after sending an email
I found the error. Zammad was cloned into the test environment and was recovering some tickets.
View ArticleAdd BCC field for ticket answers
Hello Community, if you reply in Zammad, you have the option of adding additional recipients to CC. This feature is great. As in all email clients, BCC would be desirable. Are there any plans for...
View ArticleAPI - Delete attachment from article
Hi @microdesign , you could solve this by the following changes: Create a new route to delete ticket attachments (config/routes/ticket.rb) Add a new instance function to delete all attachments of the...
View ArticleCustomer should clone tickets
Customers should be able to clone tickets. In other words, I’m a customer and I once had a ticket on a specific topic that has already been closed. I currently have another question that is similar....
View ArticleRestrict some file extensions
Infos: Used Zammad version: 6.2.0-1707987827.798dd740.bullseye Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 11 Browser + version: all Expected...
View ArticleopenSUSE productive usage support
Source and package installations are fully supported. The support note mainly affects the Zammad GmbH provided product support for Zammad itself. Aside of that, you of course have much higher chances...
View ArticleSafest Way to Upgrade Zammad 5.0x ubuntu 21.10
Please don’t hijack issues of a differen type (technically) with your other problems. Use your own thread for that.
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"CSRF token verification failed" after migrating to 22.04
Hi! I had this in my lab setup where the IP of the test instance continuously changes. Have you tried to clear site data?
View ArticleBug or feature - active group without email configured results into NO mails...
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: package Operating system: debian Browser + version: current chrome Created a group without creating an email / email channel and...
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API - Delete attachment from article
Ah I forgot, here the example cur api request for the ticket delete curl -XDELETE -u"admin@example.com:test" http://127.0.0.1:3000/api/v1/ticket_attachment/1
View ArticlePrivate Knowledge Base
Zammad version: 6.2 Is there a way to make the Knowledgebase private to agents and admins only? I want to use this as an internal knowledge base.
View ArticleSign with smime for System Notifications
Does no one have the same requirement and a solution?
View ArticleExternal Data Source Object Trigger | Get Value on Ticket Update?
I am really enjoying the new feature of having the ability to pull information from external sources. This seems very beneficial for automatically pulling information such as customer or device...
View ArticleCan't login to Zammad after zendesk import
Hi all, greetings! I’m trying out Zammad and have it installed on a vmware machine locally using Ubuntu 22.04. I’ve managed to import almost 8000 tickets from my zendesk to Zammad but for some reason...
View ArticleCustom CSS foes
I’ve had issues before which required restarting Zammad. My usual steps when updating CSS (which you need to do after every update) is the following: Update CSS File Stop Zammad zammad run rake...
View ArticleCustom CSS foes
Hello Sal and thanks for the reply I tried the following: systemctl stop zammad systemctl stop zammad-web vi /opt/zammad/app/assets/stylesheets/custom/custom.css zammad run rake assets:precompile...
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