Can you try this?
root> zammad run rails c
rails> t = Token.find(19)
rails> t.preferences = {"permission"=>["ticket.agent"]}
rails> t.save!
rails> t = Token.find(18)
rails> t.preferences = {"permission"=>["cti.agent","ticket.agent"]}
rails> t.save!
rails> t = Token.find(17)
rails> t.preferences = {"permission"=>["cti.agent","ticket.agent"]}
rails> t.save!
This should fix user id 4 hopefully.