followup: and this maybe fixes user id 3:
root> zammad run rails c
rails> t = Token.find(26)
rails> t.preferences = {"permission"=>["ticket.agent"]}
rails> t.save!
followup: and this maybe fixes user id 3:
root> zammad run rails c
rails> t = Token.find(26)
rails> t.preferences = {"permission"=>["ticket.agent"]}
rails> t.save!